Manager Treasury, Payments Analyst (L09)

Job Description:

Role Title: Manager Treasury, Payments Analyst (L09)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women talent

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being

• We provide career advancement and upskilling opportunities for all to take up leadership roles

Organizational Overview:

Treasury team priority is to ensure the business has the money it needs to manage its day to day business operations, while also helping develop its long term financial strategy. Payment Services team is a part of treasury operations, where we have two main processes i.e Day 1& Day 2 Exception Process. In a Day 2 we have sub process like Payment Suspense, Payment Research, Payment Returns, Bank Advice &Vision Plus. Payment Services team mainly involves in the clearance of an invalid transaction within a given frame time.

Role Summary/Purpose:

This role would be located in India. This role will provide support for the Day 2 Inbound Payments manager which is responsible for the timely and accurate processing of returned payments, bank advices (encoding errors, misc. bank adjustments), payment suspense and  payment research items related to various Synchrony’s servicing systems. This role will also support the implementation of key client/business initiatives and process improvement efforts related to this process. Currently this role will be Individual contributor role and in future person might need to handle a team.

Key Responsibilities:

• Exhibit an understanding of the end to end processes related to payment services, including transaction flows, payment channels, key systems, and inputs and the implications to the GL and reconciliation process.

• Exhibit thorough understanding and maintain  documentation of  the end to end processes related to payment services, including transaction flows, payment channels, key systems, and inputs and the implications to the GL and reconciliation process.

• Manage various issues and questions, raising concerns to appropriate internal and external stakeholders for research and resolution.

• Interact with cross functional teams to lead the design of functionality and process changes to support ongoing development for Strategic Solutions. Work within the framework of established operating procedures to implement new or updated procedures in Frontend

• Participate in regular project prioritization and scheduling exercises with the Group and business leader teams.

• Provide key leadership in proactively researching, identifying and implementing process improvement/simplification initiatives.

• Liaison between audit teams (internal and external) and the AVP, Payment Services, facilitating audit reviews, documentation gathering and process reviews.

• Process Management, by delivering key information and updating stakeholders on key metrics to stakeholders, while driving continuous improvement and simplification of the processes supported

• Ability to analyze, use structured problem solving and tools to troubleshoot systems, identify root cause, develop action plans, impact, and resolution options

• Responsible for process flows coordinating with the testing team, and scheduling project implementations. 

• Partner with the AVP, Payment Services to update various risk assessments, business continuity plans and other audit/SOX-related documents.

Required Skills/Knowledge:

• Bachelor’s degree in any discipline with 6+ years of overall experience, or in lieu of a degree 8+ years of overall experience

• Minimum 5 years of working experience on FDR, Workstation & IMS

• Minimum 2+ years of experience in Payments within Synchrony Financial

• Experience with Tableau, Power BI, SAS.

• Should have hands on experience in MS Office (Excel, Power Point, Word etc.)

• Excellent communication skills – both oral and written.

• Ability to manage multiple & varied priorities

Desired Skills/Knowledge:

• Experience in Project Management/ Project Handling.

• Prior Financial Services industry experience

• Oracle GL experience

• Strong Project management Skills and demonstrated ability to lead multiple initiatives and achieve performance goals

• Exceptional analytical and problem-solving skills and strong communications skills.

• Demonstrated interpersonal and relationship building skills

• Demonstrated ability to apply strategic thinking toward tactical execution - interface with other functional groups

• Ability to handle multiple project/priorities in a fast-paced environment

• Demonstrated commitment to quality and customer service

Eligibility Criteria: 

Bachelor’s degree in any discipline with 6+ years of overall experience, or in lieu of a degree 8+ years of overall experience

Work Timings: 3pm to 12am IST or 4pm to 1am IST

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L04+ Employees can apply

Grade/Level: 09

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