Manager - Travel, Reservations & Events

HULP is looking for a Travel, Reservations & Events Lead to own the end-to-end management of our Travel & Event Servicing Desk. This role is ideal for a highly organized, process-driven professional with deep expertise in travel operations, premium servicing, and event logistics.

Key Responsibilities:

Travel Operations & Control

• Manage domestic and international flights, hotels, and ground transport
• Oversee reissues, re - validations, cancellations, and refunds
• Ensure accurate PNR lifecycle management
• Handle airline and supplier escalations
• Monitor refund aging, SLA adherence, and audit controls
• Coordinate with travel infrastructure partners
• Expertise in Amadeus, Sabre, Travelport required
• Navigate complex itineraries and last-minute disruptions

Events & Group Travel Logistics

• Coordinate travel blocks for corporate and private events
• Manage group flight and hotel allotments
• Liaise with venues on rooming and transport plans
• Oversee vendor coordination and budget reconciliation
• Ensure seamless integration between travel and event execution

Premium Reservations Management

• Handle restaurant and hospitality bookings
• Coordinate special requests and last-minute changes
• Maintain preferred vendor relationships
• Ensure service excellence and responsiveness

Vendor & Partner Management

• Act as the primary interface for travel partners
• Monitor SLAs and service benchmarks
• Escalate operational issues proactively
• Support commercial discussions and cost controls

Process, Reporting & Controls

• Develop SOPs for bookings, cancellations, and event coordination
• Track refund aging, SLA compliance, escalations, and event budgets
• Identify process improvements and ensure structured documentation

Requirements:

• Strong GDS expertise (Amadeus, Sabre, Travelport)
• Deep knowledge of PNR lifecycle, fare rules, reissues, airline refunds, and hotel policies
• Experience in high-volume, premium travel servicing
• Process-oriented, able to manage escalations independently
• Commercial awareness: cost control, net fares, and margin structures
• Calm under pressure, structured communicator, high ownership, strong coordination

Preferred Experience:

• Corporate travel desks or travel-tech organizations (e.g., FCM, Amex GBT, CWT, Thomas Cook India, TBO Tek, TripJack, Tumodo)
• MICE or group travel experience preferred over retail OTA backgrounds

If you excel in high-stakes travel operations, event logistics, and premium servicing, this is your opportunity to lead HULPs Travel & Events excellence.