Manager Training (Global Sales and Service)

Role & responsibilities

• To champion the training process along with its effective implementation, We are looking for a highly motivated and skilled internal talents / colleagues to apply for the role of Manager Training (Global Sales and Service)
• Develop a robust, industry best training process with metrics to measure success for both sales and service teams globally.
• Create state-of-the art training materials (tools, platforms) for all target regions globally.
• Enable all regions to create and manage training roster for sales and service teams and track their progress towards achieving the result outcomes of the corresponding stakeholders.
• The training process shall ensure that the sales team effectively and enable the result outcomes. The training material and platform shall be user-friendly with appropriate assessments and progression.
• The training process shall ensure that the service team effectively address the service needs and enable the result outcomes.
• The training material and platform shall be user-friendly with appropriate assessments and progression.
• Distributor Sales and Service Teams Same as Direct Sales and Service Teams End customers
• Improved customer experience in buying and after sales processes.
• Proper selection and positioning of the product that will ensure reliability, performance, and pricing needs.
• First-time right on service
• Industry leading uptime Distributor Principals Enable distributors to maximize profitability

Preferred candidate profile

• 8-10 years of experience in technical L&D, sales or after market areas or technical selling/service training experience globally.
• Preparation and delivery of training content globally
• Preparation of technical training framework for a B2B industrial machinery
• Experience in measurement of training effectiveness