Manager, Technology Operations

Manager, Technology Operations – Pune, India

Do you view Integrations in the retail financial industry as more than just APIs and microservices, and instead see it as an opportunity to improve the Digital Banking customer experience?  Do you feel empowered to quickly respond to product enhancement requests that impact integration, functionality issues and implementation of integrations to ensure new Digital banking capabilities are delivered to the customers in an agile fashion? If so, why not consider joining Western Unions as Manager Technology Operations.

Western Union powers your pursuit. 

We are seeking a highly experienced and technically sound Full Stack Developer at the Manager level to lead and oversee L1 and L2 application support and enhancement activities for our core systems. This role focuses on issue resolution, maintenance, minor enhancements, and ensuring the stability and performance of production applications. While hands-on development will be limited, a strong full stack background is essential to guide the team effectively and address complex issues when needed.

Role Responsibilities  

•Lead and manage L1 and L2 support teams to ensure timely and effective resolution of application issues and service requests.
• Perform root cause analysis for recurring issues and proactively work on permanent fixes and enhancements.
• Oversee minor enhancements, patches, and configuration changes in collaboration with business and tech stakeholders.
• Manage incident response, escalation handling, and communication with business teams.
• Ensure application performance, uptime, and SLA adherence through monitoring and continuous improvement.
• Review and enhance support documentation, knowledge base articles, and operational runbooks.
• Collaborate with QA, DevOps, Infrastructure, and Development teams for deployment and environment stability.
• Serve as a technical point of escalation and provide hands-on support when needed.
• Track support metrics, prepare periodic reports, and recommend process improvements.

Role Requirements  

• 10+ years of experience in software development and support in technologies like Java, Spring Boot framework, Cassandra DB or similar databases, Multithreading, serialization, Externalization, Collections, etc, including at least 3 years in leadership or managerial role.
• Experience with J2EE technologies, JDBC, ORM, JAXB, DevOps tools, Kafka  
• Experience with APIs, REST/JSON, Microservices, XML, XSLT, etc  
• Sound understanding of application architecture and system integrations.
• Proven experience in managing support operations (L1/L2), production support, or enhancement teams.
• Experience with incident management tools (e.g., ServiceNow, JIRA), monitoring tools, and CI/CD pipelines.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Exposure to ITIL or similar service management frameworks is a plus.
• Experience with unit testing and mocking frameworks  
• Ability to evaluate business needs and achieve alignment among stakeholders.  
• Excellent verbal and written communication skills for managing both direct and indirect talent effectively.  
• Strong technical skills in architecture patterns, solutions design & development.  
• Proven ability to understand business and ability to contribute to technology direction that drives measurable business improvements  
• Excellent understanding of computer science fundamentals, data structures, algorithms, OOPs, and OOA/D  
• Hands-on experience in designing and building microservices based architecture and platform developed and deployed at scale Hands-on experience in building a microservices based architecture and platform developed and deployed at scale.  
• Ability to work in a fast paced, iterative development environment and adapt to changing business priorities and to thrive under pressure  
• Team player with strong analytical, verbal, and written communication skills  
• Excellent decision-making, communication, and collaboration skills.  
• Demonstrated capabilities in assessing business needs while providing creative and effective solutions in conformance to emerging technology standards.  

Tech Stack and Tools  

• REST APIs and Microservices using Java, Spring boot, Cassandra DB  
• Kafka event streaming  
• Cloud Banking platform & Process Orchestrator like Mambu
• Card Issuing & processing platforms like Marqeta, Pismo etc.
• React Native  
• GitLab, JIRA, Cloudbees, OpenSearch, Swaggerhub, Snowflake, Talend, AWS Cloud, Spinnaker, CI/CD 

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

·       Employees Provident Fund [EPF]

·       Gratuity Payment

·       Public holidays

·       Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave

·       Annual Health Check up

·       Hospitalization Insurance Coverage (Mediclaim)

·       Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance

·       Cab Facility

·       Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employee’s working days per month.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-Hybrid #LI-RP

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.