Manager - Talent Acquisition

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Inviting applications for the role of Manager, Recruitment & Onboarding Operations!
This role will be responsible for leading the delivery of end-to-end recruitment coordination and onboarding support processes. This role involves managing multi-tiered teams, engaging with regional TA/HR stakeholders, driving performance against SLAs, ensuring compliance with global onboarding standards, and continuously optimizing operational workflows for efficiency and scale.
Responsibilities
1. Leadership & Team Management
o Lead a cross-functional delivery team of 1020 staff, including recruitment and onboarding coordinators, sourcing analysts, and reporting specialists.
o Provide structured coaching, mentoring, and performance feedback through regular 1:1s, team huddles, and development plans.
o Manage staffing plans, shift rosters, and training needs to ensure full coverage across multiple time zones.
o Own the onboarding and integration of new team members, ensuring readiness to meet client-specific standards.
o Drive employee engagement by fostering a high-trust, inclusive, and performance-oriented work environment.
2. Recruitment Operations Management:
o Develop and implement recruitment strategies to meet business needs.
o Collaborate with hiring managers to define job requirements and priorities.
o Demonstrate hands-on proficiency in at least one leading ATS platform such as Workday, Greenhouse, or SuccessFactors for recruitment process tasks.
o Oversee execution of high-volume recruitment support tasks including job posting, candidate sourcing coordination, interview scheduling, feedback tracking, and offer generation.
o Monitor day-to-day workflow allocation, capacity utilization, and delivery accuracy across team members.
o Ensure adherence to defined service level agreements (SLAs), turn-around-times (TATs), and internal quality metrics.
o Drive process improvements, SOP development, and adherence to SLAs, quality standards, and compliance.
o Conduct random quality checks on candidate records, interview scheduling logs, and offer documentation.
o Handle exceptions and escalations
3. Onboarding Process Management:
o Ensure smooth execution of pre-joining activities: document collection, BGV initiation and tracking, onboarding system readiness, and Day 1 planning.
o Maintain compliance with documentation checklists, background verification protocols, and data privacy standards (e.g., GDPR, EEO).
o Collaborate with global onboarding owners to tailor the support model to regional needs while maintaining global consistency.
o Supervise exception handling (e.g., delayed BGVs, rehires, leadership onboarding) and ensure stakeholder visibility and resolution.
4. Stakeholder Management:
o Act as the primary point of contact between the India support team and regional recruitment leads, hiring managers, and HRBPs.
o Participate in governance calls, provide operational insights, and address escalations and process gaps proactively.
o Drive transparent communication and proactive risk management for escalations, delays, or resource constraints.
o Translate client expectations into structured process changes or capability-building initiatives for the India team.
5. Reporting & Process Excellence
o Support weekly and monthly reporting on key recruitment and onboarding metrics such as time-to-fill, candidate pipeline stages, and sourcing performance.
o Maintain tracking sheets, dashboards, and audit logs for operational accuracy.
o Conduct root cause analysis (RCA) for SLA misses or process errors and implement corrective actions.
o Lead quality assurance reviews, RCA reporting, and mitigation planning for service failures or escalations.
o Implement lean process improvements and support digitization initiatives (e.g., automation of trackers, form templates, dashboards).
o Standardize process documentation and ensure knowledge retention and up-to-date SOPs.
Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in HR, Business, or a related field.
Relevant years of experience in recruitment or talent acquisition, with minimum years in leadership role.
Strong understanding of global recruitment and onboarding workflows, especially in a retail or volume hiring environment.
Hands-on knowledge of Applicant Tracking Systems and onboarding platforms
Proficient in SLA management, quality control and stakeholder communication
Demonstrated ability to manage and scale high-performing teams in an HR shared services setup.
Advanced MS Excel and PowerPoint skills; working knowledge of dashboard tools (Power BI, Tableau) is an advantage.
Good verbal and written communication skills
Willingness to work 5 days from office in client specific shift.
Preferred Qualifications/ Skills
Proven track record in managing large-scale hiring projects.
Certifications in leadership or advanced recruitment or onboarding practices.
Strategic thinking and problem-solving capabilities.
Exceptional leadership and stakeholder engagement skills.
Strong proficiency in recruitment, onboarding analytics and reporting tools.

Why join Genpact?
Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.