Manager - Talent Acquisition
Genpact
5 - 10 years
Noida
Posted: 31/05/2025
Job Description
Responsibilities
1. Leadership & Team Management
o Lead a cross-functional delivery team of 1020 staff, including recruitment and onboarding coordinators, sourcing analysts, and reporting specialists.
o Provide structured coaching, mentoring, and performance feedback through regular 1:1s, team huddles, and development plans.
o Manage staffing plans, shift rosters, and training needs to ensure full coverage across multiple time zones.
o Own the onboarding and integration of new team members, ensuring readiness to meet client-specific standards.
o Drive employee engagement by fostering a high-trust, inclusive, and performance-oriented work environment.
2. Recruitment Operations Management:
o Develop and implement recruitment strategies to meet business needs.
o Collaborate with hiring managers to define job requirements and priorities.
o Demonstrate hands-on proficiency in at least one leading ATS platform such as Workday, Greenhouse, or SuccessFactors for recruitment process tasks.
o Oversee execution of high-volume recruitment support tasks including job posting, candidate sourcing coordination, interview scheduling, feedback tracking, and offer generation.
o Monitor day-to-day workflow allocation, capacity utilization, and delivery accuracy across team members.
o Ensure adherence to defined service level agreements (SLAs), turn-around-times (TATs), and internal quality metrics.
o Drive process improvements, SOP development, and adherence to SLAs, quality standards, and compliance.
o Conduct random quality checks on candidate records, interview scheduling logs, and offer documentation.
o Handle exceptions and escalations
3. Onboarding Process Management:
o Ensure smooth execution of pre-joining activities: document collection, BGV initiation and tracking, onboarding system readiness, and Day 1 planning.
o Maintain compliance with documentation checklists, background verification protocols, and data privacy standards (e.g., GDPR, EEO).
o Collaborate with global onboarding owners to tailor the support model to regional needs while maintaining global consistency.
o Supervise exception handling (e.g., delayed BGVs, rehires, leadership onboarding) and ensure stakeholder visibility and resolution.
4. Stakeholder Management:
o Act as the primary point of contact between the India support team and regional recruitment leads, hiring managers, and HRBPs.
o Participate in governance calls, provide operational insights, and address escalations and process gaps proactively.
o Drive transparent communication and proactive risk management for escalations, delays, or resource constraints.
o Translate client expectations into structured process changes or capability-building initiatives for the India team.
5. Reporting & Process Excellence
o Support weekly and monthly reporting on key recruitment and onboarding metrics such as time-to-fill, candidate pipeline stages, and sourcing performance.
o Maintain tracking sheets, dashboards, and audit logs for operational accuracy.
o Conduct root cause analysis (RCA) for SLA misses or process errors and implement corrective actions.
o Lead quality assurance reviews, RCA reporting, and mitigation planning for service failures or escalations.
o Implement lean process improvements and support digitization initiatives (e.g., automation of trackers, form templates, dashboards).
o Standardize process documentation and ensure knowledge retention and up-to-date SOPs.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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