Manager Soft Service

Job Title

Job Description Summary

Job Description

Core Responsibilities

• Forecasting financial operating budgets and ensuring the set operating budgets are adhered.
• Responsible for recruitment and staff selection process for the contractual employees, as per company standards.
• Assigning of equipment to staff; monitor daily equipment use, cleaning and maintenance.
• Conduct daily morning meetings and briefing sessions with the contractual agency and staff
• Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, parking areas and landscaping.
• Ensures that all equipment is clean and professional in appearance at all times.
• Supports and supervises an effective inspection program for all the common touch points of customers on daily basis.
• Ensuring pest control timelines/calendar are created and implemented
• Training the team on adhering to the procedures and reporting of lost and found items.
• Any escalations made by the guest, ensure it is timely resolved and corrective actions are taken;
• Inventories stock to verify adequate supplies.
• Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
• Maintains strong working relationship with technical and projects team to ensure effective communications for operational issues.

Qualification and Experience required

• Graduate with at least 8 - 10 years of experience in a hospitality or retail industry in a supervisory role.
• Must be highly organized and able to manage multiple priorities in a calm and efficient manner
• Able to work cooperatively with other departments to ensure close coordination of activities that support customer service goals.

Preferred Qualities and Skills

• Strong work ethic, intense drive, and initiative for quality and customer service.
• Excellent written and oral communication skills.
• Ability to utilize a participative approach to managing staff.
• Excellent administrative and organizational skills and an ability to prioritize.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from

Being part of a growing global company;

Career development and a promote from within culture;