Manager - Service & Key Accounts

JOB DESCRIPTION:

Key Responsibilities – Clinical Support Service Team

• Effectively manages team members, including CSOs and Clinical Specialists, to ensure team objectives and Quarterly Revenue Sales Goals are being carried out
• Displays extensive working knowledge of industry standards and practices, including different Service Products and Abbott CRM services offered
• Creating Tech Talks and Organizing Workshop, which can help in Developing Selling Skills of Clinical Specialists.
• Coordinating with Education Team to create, Technical Skill Matrix of Clinical Specialists, helping in organizing Regular Training schedules to fulfil Training needs of Clinical Specialist Team.
• Establishing Close Coordination with Sales Team to Ensure Prompt and Efficient Services
• Assists with or performs administrative tasks
• Develops working knowledge of industry regulations, restrictions, and laws, and ensures CSOs (Team Heads) adheres to all regulations
• Executing CSOs Agreements on yearly basis
• Sets up and maintains Patient Help Desk, including Patient Help Desk team members and evaluating desk efficiency
• Helping Patient Help Desk to address Patients Queries
• Submitting Fortnightly, Revenue Reports, Compliance Report, Team Work Efficiency Report 

Key Responsibilities – Distributor Manager

• Assign sales territories and set and enforce sales goals with distributors
• Develop an understanding of Distributors current and future market trends that may impact Abbott CRM sales
• Collect and analyse market data to drive growth and develop markets
• Ensure Revenue Targets of Distributors are achieved within the responsible territories
• Establish and lead Monthly Review meetings with distributors in coordination with Regional Managers for ensuring No Overdue at month end.
• Ensuring Monthly Stock Inventory Report Submission by Distributors
• Submitting Fortnightly, Revenue Reports, Compliance Report and Detailed Distributors Inventory Analysis – Region Wise, Product Wise and Inventory Forecasting.
• Establish and maintain effective working relationships with distributors and other Stakeholders of Abbott CRM team.
• Ensuring Weekly Orders from Distributors.
• Reducing Risk by ensuring Financial Coverage increase from Distributors in form of Bank Guarantee.

Key Responsibilities – Corporate Accounts and Govt. Tender Business

• Develop trust relationships with Stakeholder of major Key Accounts.
• Acquire a thorough understanding of key needs and requirements of All Major Corporate Accounts
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust by Corporates
• Prepare regular reports on montlhy basis on progress and forecasts to internal and external stakeholders using key account metrics.
• Upating Commercial Team Weekly on prospective Govt. Tender.
• Coordinating with Team for Documentation of all Govt. Tenders.
• Proposing Competivtive Pricing with optimal ASP increase and Better Product Mix.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

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