Manager Service Information & Technology

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:

We have an exciting opportunity to join the Technical Information Solutions (TIS) team within Product Support & Logistics Division (PSLD) as a Parts Information Illustrations Manager. In this key leadership role, you will be responsible for overseeing the creation of 2D/3D graphics and 3D models within the Service Information System (SIS) — a vital tool used in the repair and servicing of Cat products. The content produced by this team supports over 300,000 dealers and customers worldwide in accurately identifying and ordering Cat parts. You will lead and develop a team of four direct-report leaders, driving performance, innovation, and continuous improvement.

What You’ll Do:

• Manage resources and budget to deliver high-quality parts information graphics for both New Product Introduction (NPI) and Revision projects. Proactively monitor progress, address challenges, and mitigate potential delays.
• Oversee team performance, providing coaching and support to leaders of technical staff. Identify development needs and implement strategies to foster growth and capability across the organization.
• Apply Lean principles and the Caterpillar Production System (CPS) to drive operational excellence in People, Quality, Velocity, and Cost. Lead and sponsor continuous improvement initiatives to enhance the efficiency and accuracy of parts information creation.
• Collaborate with Engineering partners and TIS innovation teams on strategic initiatives aimed at improving the dealer and customer service experience. Champion process and technology enhancements that streamline parts identification.
• Foster a high-performing, innovative global team culture that values collaboration, engagement, accountability, and a shared sense of urgency in achieving business success.

What You Have (Core Skills):

Customer Focus: Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement. Communicates and models the criticality of customer focus as an organizational strategy.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Service Excellence: Ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Anticipates customers' needs and satisfies them proactively. Resolves complex customer complaints or problems.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Ability to establish and maintain healthy working relationships with clients, vendors, and peers. Empowers others to establish collaborative, healthy relationships.

Technical Excellence: Ability to develop and provide solutions to significant technical challenges. Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems. Assumes accountability for personal technical performance and holds others responsible for theirs.

Basic Qualifications:

• A Bachelor's Degree
• Direct supervision experience
• Demonstrated excellence working within a global team

Top Candidates Will Also Have:

• Knowledge of New Product Introduction processes & engineering data systems
• Excellent verbal and written communication skills
• Demonstrated ability to lead complex projects and drive results with high autonomy
• Working knowledge of Service Information System (SIS)
• Working knowledge of Power BI

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.

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