Manager - SCM (Customer planner)
Genpact
5 - 10 years
Bengaluru
Posted: 31/05/2025
Job Description
Responsibilities
Establish strong collaborative relationship with the Customer Development
(Sales) team, in particular the CAMs and Customer Experience Specialists.
Interact with internal stakeholders in the Planning Hub, Finance and Supply
Chain
Be proactive and self-motivated to follow up or chase multiple teams for
pending information.
Create, update and cancel promotions using the TPM tool using inputs from the CAMs via SONAR App or other communication processes.
Validate promotional details against guardrails and escalate any exceptions
against category guidelines or supply freeze periods.
Send request to CAM (Customer Account Manager) to provide the updated
details.
Ensure the promotions are finalized in TPM before the promotion is bought in date.
Evaluate and update customer system/portals with activity plans and
promotions.
Reconcile and resolve promotion mis-match issues between TPM and retailer
portals.
Create promotion nomination form & send to onshore
Customer Experience Specialist to review and share with the customer.
Update the Promotion plan in the customer tracker.
Regular query resolution and proactive communication/escalation
Maintain positive VOC from stakeholders.
Create and prepare regular, timely reports, provide analytics and insight
including Central Business Trackers, Performance vs Plan trackers etc
Update Customer Joint Business Plan (JBP) with actuals
Prepare STOP report and compare to JBP
Produce Weekly EPOS data updates and Stockholding reports
Deliver the agreed KPIs / SLAs
Identify problems/issues in day-to-day operations and resolve them proactively
Own, create, update, and maintain Standard Operation Procedures (SOP) and
Knowledge Management tools
Ensure regular and timely reporting both for client and Genpact management for Operations review
Highlight and escalate any issues that need attention
Coordinate and resolve issues with excellent customer service
Deliver quality customer service by researching and responding to all internal
stakeholders enquiries quickly, effectively, and professionally.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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