Manager - Sales & Marketing

Job Responsibilities:

1. Customer Relationship Management:

   • Regularly interact with existing customers to understand and fulfill their recurring needs.

   • Run CRM initiatives including feedback surveys and engagement activities to ensure strong customer connect.

2. Sales Target Achievement:

   • Achieve growth and meet sales targets in line with the company’s business plan.

3. Commercial Operations:

   • Prepare costings and commercial offers for customers.

   • Follow up proactively to ensure order closure.

4. New Business Development:

   • Explore new markets and acquire new customers for the existing product portfolio.

   • Generate and follow up on business leads proactively.

5. Internal Coordination:

   • Collaborate with internal stakeholders (production, logistics, etc.) to ensure smooth order fulfillment.

   • Ensure timely customer updates on order status and deliveries.

6. Customer Engagement Platforms:

   • Represent the division in trade exhibitions, road shows, and other customer-facing events.

7. Market Intelligence:

   • Provide timely feedback on market trends and customer needs to help refine products and services.

8. Export Coordination:

   • Liaise with the export commercial team to ensure smooth post-shipment and commercial processes.

9. Sales Expansion:

   • Drive upselling and cross-selling initiatives within the customer segments.

10. Product Development:

• Work closely with the internal teams to lead product development projects as per customer expectations.

11. Order Management:

• Generate sales orders and coordinate with the dispatch team for timely delivery of goods.