Manager - Sales & Distribution [T500-24060]

About Delta Tech Hub:

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Role Competencies:

• Bachelors degree in business, Computer Information Systems, or a related field
• 14+ years of relevant work experience, including 5+ years of people leadership experience

Technical Competencies:

• Ability to balance strategic thinking with hands on technical execution.
• Knowledge of deploying and managing cloud-based infrastructures such as AWS and Salesforce Experience Cloud.
• Experience in performance management, including providing regular feedback, recognizing achievements, and addressing areas for improvement.
• Ability to verify that technical solutions meet customer business goals and maintain high customer satisfaction.
• Experience collaborating with developers, QA teams, and business stakeholders to coordinate releases and platform enhancements.
• Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment
• Experience in Resource Allocation, Capacity Planning & Resource utilization
• Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.

Behavioral Competencies:

• Ability to champion a collaborative environment by empowering team members, demonstrating resilience, fostering inclusion, and building a culture of trust.
• Ability to build and sustain strong networks across internal and external partners.
• Commitment to coaching, mentoring, and advising to support continuous team development and growth.
• Use of systemic thinking to drive business results and inform strategic decisions that enhance organizational outcomes.
• Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customers perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.
• Strong leadership skills with the ability to coach and develop team members.
• Excellent communication and stakeholder management capabilities.

Preferred Qualifications:

• 5+ years of experience defining and documenting business application features and requirements, as well as designing, developing, integrating, and operating business applications.
• Strong problem-solving skills with the ability to understand and set direction for complex technological integrations.
• Expertise in deploying and managing cloud-based infrastructures such as AWS and Salesforce Experience Cloud.
• Proficiency with SQL and NoSQL databases.
• Expertise in Agile/Scrum methodologies.
• Strong teamwork and collaboration skills.
• Self-motivated learner with the ability to quickly adopt new technologies and deliver results.