Manager - Reporting and Measurement Analyst

5 - 10 years

Bengaluru

Posted: 03/08/2025

Responsibilities

Conduct root cause investigations using data to identify performance gaps, inefficiencies, and improvement opportunities.

Measure and report baseline performance across key client metrics, ensuring accuracy and consistency in tracking.

Define and set performance benchmarks, and regularly track and report progress against these targets to client leadership

Be detail oriented to identify any glitches/ anomalies/ discrepancies in the data

Analyze team performance to identify areas where results are falling short, determine underlying causes, and recommend corrective actions.

Drive accountability by ensuring closure of action items and tracking progress toward achieving business goals.

Collaborate with stakeholders to translate insights into actionable strategies that improve operational efficiency and business outcomes.

About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.

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