As an Operations Manager also known as Talent Delivery Manager, you are responsible for

leading a team of 12-20 associates for recruiting coordination function within the overall hiring

lifecycle. You will interact frequently with the team, clients, recruiters, Sr. leaders, interviewers

and other important stakeholders to ensure seamless execution of the project.

As an Operations manager, youll develop strategies necessary to meet the clients expectations

based on agreed SLAs. You will monitor and assist your team in a matrix-based environment to

ensure the maximum productivity, and on-time completion of targets and goals. Youre also

responsible to develop and maintain a positive working relationship with the client.

primary responsibilities

Support client hiring goals through efficient interview coordination and scheduling.

Grow and develop relationships with clients, conduct weekly/monthly/quarterly client business reviews.

Provide innovative solutions to solve client needs.

Overall influence to the account P&L expenses.

Monitor account activities to ensure compliance.

Ensure teams are meeting set targets & SLAs within the assigned time frame.

Provide leadership through coaching and mentoring your team

Ensuring top-notch service delivery to one of our *Fortune500 client*.

required skill-set & qualifications

Minimum bachelors degree from a UGC/AICTE accredited university

7-10 years of corporate experience, preferably in BPO / KPO / RPO Industries.

3+ years of minimum experience in a leadership role

Superior consulting, leadership, management, interpersonal, and mentoring skills.

Proficiency using Google/Microsoft email, calendaring and cloud based products.

Process improvement/continuous improvement or project management skills.

Client relationship management, customer service and stakeholder management skills

Ability to work in complex environment and deal with ambiguity, uncertainty and

challenges

Positive attitude and problem solving skills

Excellent written and oral communication skills

nature of job and reporting

Night Shifts.

On-site work opportunity

Locations : Hyderabad Only

Reporting to the Director / Sr. Director of Client Delivery

Opportunity to work with regional teams in APAC, NAM, and EMEA

whats in it for you

Join a global market leader in HR services with industry recognition.

Join a diverse and inclusive workplace.

Join a company with a wide range of learning, development and advancement

opportunities.

Join a company that offers a great work/life balance.

Join a company with proven processes and high-output technology to create efficiency.

Manager