Manager Quality- Material Services & Customer operations

Job Description:

Responsibilities

• The job holder contributes to the deployment of the Quality Management System (QMS) needed for Tailored Support Package (TSP), ensures that processes are defined, implemented and monitored in accordance with quality standards including regulatory (EASA, NAA...)

• The job holder guarantees that TSP deliverables are compliant with Customer’s quality and regulatory requirements before delivery to Customer by collaborating efficiently with FTM CT Quality Manager

• The job holder guarantees that TSP deliverables are compliant with Airbus Quality Standards by continuous surveillance of adherence to processes, procedures and operational documents by collaborating efficiently with FTM CT Quality Manager & CAM Quality Task Leader

• The job holder contributes to activities/projects for improving quality & performance of TSP deliverables.

• The job holder actively contributes to FTM risks and issues management.

• The job holder will also function as CQFO (Customer Quality Front Office), South Asia.

  • CQFO role corresponds to QBCS siglum.

  • Job holder would use TechRequest and CAPRI tool to fulfil this responsibility

• The job holder is required to liaise with various departments, keep exchanging information and be updated of the Customer Irritants in South Asia region

Main‌ ‌activities‌ ‌

 ‌

•  Collaborate strongly with the FTM-CT Quality team to ensure customer satisfaction by delivering our services, on quality, on time, on cost.

• Contribute to updating of TSP Interface manual and develop local operating rules, ensuring compliance with quality, contractual and regulatory requirements. Guarantee ‌TSP adherence‌ to‌ ‌FHS‌ ‌CAM‌ ‌Manual‌s ‌and‌ ‌associated‌ ‌procedures‌.

• Lead the deployment and compliance to AIRBUS Quality‌ ‌Management‌ ‌System‌ ‌within TSP.

• Ensure ‌that‌ ‌all‌ ‌TSP ‌personnel‌ ‌qualified‌ ‌to‌ ‌carry‌ ‌out‌ ‌continuing‌ ‌airworthiness‌ ‌management‌ ‌activities‌ ‌are‌ ‌registered‌ ‌and‌ ‌evidence‌ ‌records‌ ‌are‌ ‌kept‌ ‌in‌ ‌archive. Develop initial and recurrent training program for the FHS-TSP team

• Develop a TSP yearly surveillance program on TSP local team activities and deliverables ‌which‌ ‌addresses‌ ‌all‌ ‌of‌ ‌the‌ ‌areas‌ ‌of‌ ‌the‌ ‌FHS‌ ‌CAM‌ ‌including‌ ‌contracted/ subcontracted‌ ‌activities‌ according to the FHS global surveillance plan/ Customer Services Annual Surveillance Plan.

• Perform a continuous surveillance activity, issue relevant reports and monitor non conformities up to closure.

• Analyse adherence assessment and results from surveillance plans and take part in reviews to propose improvements.

• Ensure ‌that‌ ‌follow‌ ‌up‌ ‌actions‌ ‌required‌ ‌to‌ ‌address‌ ‌findings‌ ‌are‌ ‌completed‌ ‌with‌ ‌the‌ ‌use‌ ‌of‌ ‌PPS, as needed‌.

• Support ‌‌ ‌Internal‌ ‌and‌ ‌External‌ ‌audits/assessments.

• Promote ‌and‌ ‌facilitate ‌the‌ ‌PPS‌ ‌(AOS Brick) within FHS.‌ ‌ ‌‌ ‌

• Ensure reporting to TSP management regarding Quality matters/activities on a regular basis requiring management’s awareness.

• Partner with ‌FTM Central QCM, local TSP QCMs ‌and‌ ‌CAM‌ ‌Quality‌ ‌Task‌ ‌Leader on a regular basis to address quality issues and drive continual improvement

• Promote‌ ‌Quality‌ ‌and‌ ‌Safety‌ ‌culture‌ ‌in‌ ‌TSP.‌ ‌

• Perform Quality investigations as required 

• As Customer Quality Front Office (CQFO) South Asia, liaise with customers of South Asia to provide feedback of Quality Investigations being concluded by Manufacturing Quality teams.

• Coordinate with Quality Teams (Single Aisle and Long range programs) to address customer irritants and organize dedicated sessions

  ‌ ‌

 ‌Outputs‌ ‌

• Inputs(Feedback ‌/‌ ‌support‌ ‌/‌ ‌ownership‌) on processes and procedures mapped and issued in accordance with Airbus methodology and integrating quality and regulatory requirements.

• Yearly Surveillance‌ ‌Plan‌ ‌and relevant reports including monitoring of non- conformities

• Surveillance/audits‌ ‌reports‌ and relevant surveillance KPI monitoring

• Local Quality reviews (MOR/ QRM)

• Customer complaints analysis, root cause and action plan.

• Internal Issue / Problem solution support analysis, root cause and action plan.

• Organize Training/ workshops as per training plan of TSP local team.

• Records and Archiving of assessment reports.

• TechRequest initiation and follow-up (with one pagers as relevant) for all decided follow-up issues reported via CQFO forum.

Organization Structure

‌ 

The job holder ‌reports‌ ‌operationally to the HO Quality Customer Services, South Asia (AISQ) and has a functional connect with ‌the‌ ‌HO Quality, FHS (QBMR) and a strong collaborative working connection with the FTM CT Quality Manager

Being a part of the IISM Leadership team, the job holder will work closely with the TSP Leader.

The‌ ‌position‌ ‌is‌ ‌based‌ ‌in‌ New Delhi,‌ India‌ with the ‌TSP ‌team‌

Experience,‌ ‌Skills‌ ‌and‌ ‌Competencies‌ ‌required‌ ‌

 ‌

• A Degree or Diploma in Aeronautical Engineering or Aircraft Maintenance Engineering

• Experience in aviation maintenance repair organization and/or - experience in aircraft Continuing Airworthiness Management task

• Has sound knowledge of EASA Part-M, Part-CAMO & Part-145 and India CAR-M & CAR-145. ‌

• Experience/has knowledge of the Quality Management System (QMS) including deployment of surveillance plan, Solving techniques (PPS, RCA, PDCA, 5 Whys etc)

• Working knowledge on Airbus Business Processes (ABP) & Business Management System (BMS)

• Knowledge about Quality standard & AOS (Airbus Operational System)

• Capable of creating a strong and trustful customer relationship and managing customer expectations. You believe in listening to the customer, as much as being able to give clear explanation and resolve potential issues

• Stakeholder management, proactiveness and good organizational skills

• Business communication skills (internal/external) and assertiveness

• Good team player, have the ability to collaborate in cross-functional teams 

• Promoting and putting in place continuous improvement culture

The position may require occasional business trips. 

Those candidates with relevant experience ranges between (15 - 18) years are suitable for this requirement.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.