Manager - Program Management

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. 

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Delivery Manager 
 

The Delivery Manager will be responsible for overseeing the entire application delivery lifecycle, from requirements gathering and solution design to implementation, deployment, and ongoing support. You will work closely with business stakeholders, technical teams, and external vendors to ensure solutions align with strategic objectives, enhance operational efficiency, and drive innovation.

Key Responsibilities

• Strategic Delivery Leadership: Lead and manage the end-to-end delivery lifecycle for a portfolio of applications, primarily focusing on Finance, Procurement, and Facilities within a professional services firm.
• Domain Expertise: Leverage a very strong understanding of finance processes (e.g., general ledger, accounts payable/receivable, financial reporting), procurement processes (e.g., source-to-pay, vendor management), and facilities management, contract management, travel and expense management etc.
• Core Process Optimization: Drive the analysis, design, and implementation of solutions that enhance core business processes, identifying opportunities for improvement and re-engineering.
• Project Management Excellence: Apply robust project management methodologies (Agile, Waterfall, Hybrid) to plan, execute, and close application delivery projects, ensuring scope, budget, and timeline adherence.
• Solution Architecture & Design: Collaborate with technical teams and business stakeholders to define optimal solution architectures for new and existing applications, ensuring scalability, security, and integration capabilities.
• Workflow-Based Applications: Oversee the implementation and optimization of complex workflow-based applications, ensuring seamless process flow and user experience.
• Automation & Innovation: Champion and lead initiatives for automations, including Robotic Process Automation (RPA), Artificial Intelligence (AI), and other emerging technologies to streamline operations and enhance efficiency.
• Business Process Re-engineering (BPR): Lead BPR efforts to identify inefficiencies, redesign processes, and implement technology solutions that drive significant operational improvements.
• Stakeholder Management: Build and maintain strong relationships with senior business stakeholders, understanding their needs and translating them into clear technical requirements and delivery plans.
• Team Leadership: Mentor and guide project teams, fostering a culture of high performance, collaboration, and continuous improvement.
• Vendor Management: Manage relationships with third-party vendors and service providers, ensuring successful integration and delivery of external components.
• Risk Management: Proactively identify, assess, and mitigate project risks, ensuring smooth project execution and successful outcomes.

Qualifications

• Experience:
  • Minimum of 10+ years of experience in IT delivery management roles, with a significant focus on enterprise applications.
  • Proven track record of successfully delivering complex application projects, particularly in Finance, Procurement, and/or Facilities domains.
  • Extensive experience working within or for professional services firms is highly desirable.
• Technical Acumen:
  • Demonstrable experience in solution architecture and technical design.
  • Hands-on experience with or deep understanding of workflow automation platforms.
  • Strong knowledge of automation technologies such as RPA (e.g., UiPath, Automation Anywhere, Blue Prism) and AI/ML applications in business processes.
• Business Understanding:
  • Very strong understanding of core finance (GL, AP, AR, FP&A), procurement (P2P, S2P), and facilities processes.
  • Solid understanding of business process re-engineering principles and methodologies.
  • Familiarity with contract management and travel & expense management systems.
• Project Management:
  • PMP, Prince2, Agile Scrum Master, or equivalent certification is a plus.
  • Expertise in project planning, execution, monitoring, and control.
• Soft Skills:
  • Exceptional leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proven ability to influence and collaborate with stakeholders at all levels.
• Education: Bachelor's or master’s degree in Computer Science, Information Technology, Business Administration, Finance, or a related field. Master's degree preferred.