Manager - Program Management & AI Expert (CRMA, SFDC, AI tools)
Genpact
5 - 10 years
Gurugram
Posted: 03/08/2025
Job Description
Responsibilities
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Lead and manage AI implementation projects from inception to completion, ensuring alignment with business objectives.
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Oversee PMO activities, including project planning, execution, monitoring, and reporting.
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Implement and optimize AI tools and technologies to enhance business processes.
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Collaborate with cross-functional teams to ensure successful project delivery.
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Identify risks and develop mitigation strategies to ensure project success.
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Provide regular updates to stakeholders on project status, milestones, and deliverables.
Qualifications we seek in you!
Minimum Qualifications / Skills
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Proven experience in PMO roles with a track record of successful project delivery.
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Proficiency in SFDC and its various modules.
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Extensive knowledge of AI implementation methodologies and best practices.
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About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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