Manager-Process Governance-CREDIT CARD-Marketing HO

• Process designing for Credit Cards covering key aspects of Process Workflows (Digital / Physical), Compliance, Risk, Legal, Ops, Customer Experience, etc. 
• Creating and documenting SOPs/Process notes of various Credit Card processes with clear defined roles and responsibilities to promote efficient implementation.
• Ability to think through end to end process at various touchpoints such as online channels, partners, Branches, Call center etc. 
• Review processes in light of Fraud and Risk raised by RCU and ORM.
• Identification of Risks and Regulatory breach on cards processes and provide solution to mitigate risks and control reports to minimize process lapses. 
• Monitor and govern if the defined processes are being executed from time to time, including regulatory changes  
• In-depth understanding of KYC and Other Regulatory Guidelines. 
• Providing tailor made solution to Product / Operations for specific business requirement.
• Ideate & suggest Product and Operations with end to end execution of a Process / Digital Journey’s / new initiatives / features etc. 
• Ensuring the Digital Journey controls and logics is in line with defined Process, Regulation and Risk perspective
• Responsible for the documentation of Business Processes, workflows. 
• Publish MIS and Reports

Job Requirement       

• Graduate/Post-Graduate with at least 5 to 6 years of experience in Business Processes
• In-depth knowledge of Credit Cards business
• Knowledge of Regulatory requirements and market competition/intelligence will be an added advantage.
• Excellent communication skills – Verbal & Written
• Good Logical reasoning and data analysis skill
• Should be able to think proactively for process changes from Business Process Re-engineering perspective
• Assertive attitude
• Self-Driven and ability to follow-up promptly
• Good analytical skills & eye for details