Manager Process Automation-GR-39150-67007-JR143397

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Job Description:

Job Title

Manager Process Automation

Requirement Type

Fulltime

Job Location

Hyderabad/Bangalore

Requirement Level

Manager

Hiring Manager

Associate Director – Process Automation

Primary Skill

Consulting, Black belt

Business

CGS Growth Partners - Corporate

Skill Category

Generic

About Elevance

Elevance is a leading health company in America dedicated to improving lives and communities and making healthcare simpler.  It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 45 million lives across 14 states. 

A regular in Fortune 500 list, Elevance ranked 20 in 2022. Gail Boudreaux, President and CEO of Elevance has been a consistent name in the Fortune list of most powerful women and currently holds 4th rank on this list. 

About Carelon

Carelon Global Solutions was founded in 2017 as a fully owned subsidiary of Elevance (Previously Anthem Inc).

At the center of Carelon is its philosophy of Think Limitless. This enables us to strive for operational excellence, design and cutting-edge innovations and solutions, and deliver exceptional business value for the clients.

Diversity is one of the cornerstone values at Carelon and we are proud of harboring a rich and wholesome environment that embraces differences, is inclusive, values talent and creativity, and discriminates against any bias.

Carelon received its ‘Great Place To Work’ certification in July 2021.  

Our Mission & Values

Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More. Our Values: Leadership | Community | Integrity | Agility | Diversity

Job Position

• Carelon Global Solutions India is looking for a Manager – Process Automation to lead strategic process improvement initiatives throughout the organization.
• This role reports to the Associate Director – Process Reengineering. The successful candidate will collaborate with business units and leadership to analyze and diagnose current processes, identify priorities, and conceptualize new initiatives.
• They will conduct assessments to pinpoint pain points, process and system gaps, and control deficiencies, quantifying these issues through data analysis.
• The role involves proposing a future state with recommendations and solutions and working with stakeholders to develop a business case and implementation roadmap.

Job Responsibility

• Lead and support strategic Process Automation initiatives organization-wide.
• Oversee specific business portfolios and be accountable for achieving CVEC MBOs and goals for supported or led initiatives.
• Build and maintain relationships with key stakeholders, including initiative leaders, customer operations leaders, and partner ecosystems within CGS/Anthem.
• Possess experience in executing large-scale process reengineering, consulting, Six Sigma, and Lean projects.
• Manage and drive the Discover - Design - Deploy lifecycle of projects.
• Establish priorities for process improvements across business operations.
• Adopt, leverage, and refine methodologies and tools to deliver results.
• Conduct market research and develop a perspective on the latest trends in the healthcare value chain.
• Understand customer experience drivers and build perspectives to enhance consumer experience.
• Collaborate closely with clients, stakeholders, and cross-functional teams to plan and execute projects.
• Ensure timely communication of project status to stakeholders and the business organization.
• Develop and understand executive KPI dashboards for review and reporting.
• Provide strategic insights and recommendations based on conducted research.
• Stay updated on process improvement tools, techniques, and relevant benchmarking data for related organizations.
• Drive quality frameworks, tools, and metrics across IT and business operations.
• Have hands-on experience with Six Sigma and Lean methodology tools and techniques such as DMAIC, 5S, 5M, and value stream mapping; knowledge of Design Thinking principles and tools (e.g., Empathy Map, Persona Map) is beneficial. A Six Sigma Black Belt is an added advantage.
• Possess working experience in an IT or consulting environment, with a preference for healthcare.
• Be skilled in building process maps using MS Visio.
• Understand ,manage operational risks and controls.
• Possess a strong understanding of the US healthcare sector (payer and provider segments).
• Be familiar with project management disciplines and techniques.
• Be proficient in documenting and implementing Six Sigma and Lean methodologies across the organization.
• Have experience documenting business KPIs and benefits.
• Be experienced in process improvement projects within the US healthcare sector (payer/provider).

Qualification

• MBA/master’s from a tier I business school or bachelor’s degree in engineering/B Com /BBA from a tier I recognized university or Master Degree in Healthcare Administration/ Statistics/Data Science
• Healthcare Certifications would be preferred
• Six Sigma Black Belt would be a preferred qualification.

Experience

• Minimum 9-15 years’ work experience – with min 3-5 years exposure in US healthcare. Top experience/qualifications can be considered in lieu of experience.
• Minimum 3 years in a consulting/process transformation /customer facing environment (healthcare exposure would be preferred)
• Experience in discovery assessment of large & Mid-level transformation projects
• Expertise in MS Office, Visio, Process Mining skills
• Excellent verbal and written communication skill

Skills and Competencies

• Ability to communicate at all levels with clarity and precision both written and verbally, good listener
• Ability to multi-task and switch context to changing priorities in a highly dynamic environment
• Ability to navigate a highly matrixed organization effectively
• Sound business and technical acumen
• Focused and versatile leader who is comfortable under pressure
• Exceptional change management skills
• Demonstrated, applied experience establishing and delivering complex projects
• Excellent presentation and reporting skills to executive level audiences
• Good Strategic thinking and problem-solving skills

The Carelon Promise

• Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates. 
• It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate. 
• This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.

Life @ Carelon

• Extensive focus on learning and development
• An inspiring culture built on innovation, creativity, and freedom
• Holistic well-being 
• Comprehensive range of rewards and recognitions
• Competitive health and medical insurance coverage
• Best-in-class amenities and workspaces
• Policies designed with associates at the center

Equal Opportunity Employer

Carelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Reasonable Accommodation

Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.

If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.

*Disclaimer: Offered designation titles differs*

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