Manager Post Sales (4-5yrs exp), Real estate exp

KRA 1: Post-Sales Operations & Customer Onboarding

• Ensure timely onboarding of all booked customers into ERP within defined TAT
• Validate customer documentation, booking details, and payment terms accuracy
• Manage smooth handover from Sales to Post-Sales with zero data gaps
• Maintain high ERP data accuracy through audits and process discipline

KRA 2: Payment Plan Management & Collections Excellence

• Assign and manage standard and customized payment plans as per policy
• Drive monthly collections, ensure adherence to payment schedules, and reduce overdues
• Implement structured reminder systems, escalation matrix, and commitment tracking
• Balance collection rigor with customer relationship management

KRA 3: Team Leadership & Performance Management

• Lead, mentor, and manage Post-Sales KAMs and Registry Coordinators
• Allocate customer portfolios and monitor workload, productivity, and service quality
• Conduct regular reviews, coaching sessions, and performance evaluations
• Build a customer-centric, accountable, and process-driven team culture

KRA 4: Customer Query Resolution & Escalation Handling

• Act as escalation point for post-booking customer queries and complaints
• Ensure SLA-driven resolution through coordination with Accounts, Legal, and Projects
• Drive root cause analysis and implement preventive improvements
• Maintain high customer satisfaction and service recovery standards