Responsibilities:-

Responsible for managing the operations seamlessly and timely SLA delivery, along with maintaining high levels of employee and customer satisfaction

Insurance Sales

Oversight of team organizes resources, sets goals, calls out strategy from Executives and client on a day-to-day basis, and reports responsibilities

To monitor and document the work schedule of staff and absences.

Ensure that all audit-related issues are brought to a close

Identify and drive continuous improvements and initiatives in the process

Coach & mentor Team lead, Assistant Manager so that they can manage their teams better

Collaborate with internal teams.

Ability to handle sales pressure

Excellent verbal and written communication skills

Strong external and management reporting skills

Desired Skills and Experience-

Must have experience in managing a telesales team of 100-120 people

Must have on-paper experience as Manager of atleast 2 year with direct reporting to Team leaders.

Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets

Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring

Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching

Manager