Manager - Paid Social

Job Description:

Team & Performance Oversight

• Line manage Paid Social team members, providing clear guidance, regular feedback, and structured performance reviews
• Monitor individual and team-level output to ensure quality, productivity, and adherence to SLAs
• Address underperformance through support plans and upskilling; recognise and develop high-potential talent
• Work with HR and leadership on career progression paths, learning plans, and role transitions

Operational Execution & Delivery Governance

• Oversee day-to-day delivery operations to ensure timely and accurate execution of Paid Social campaigns
• Implement and maintain workflows, checklists, and QA processes to reduce defects and enhance delivery consistency
• Track delivery KPIs such as task turnaround time, defect rates, utilisation, and campaign readiness
• Proactively flag risks, delivery delays, or resourcing issues, and drive quick resolutions

Resource & Capacity Management

• Own resource planning and allocation across accounts based on workload, skill set, and market needs
• Forecast upcoming resource needs in coordination with leads and escalate headcount gaps as needed
• Ensure new joiners are onboarded effectively with clear roles and expectations
• Maintain up-to-date resourcing and reporting in platforms like Workday or other tracking tools

Stakeholder Coordination

• Serve as the go-to point of contact for operational updates, team health, and delivery issues
• Partner with Account Leads and Client Services to align on project timelines, capacity constraints, and workload distribution
• Represent delivery operations in internal meetings and reviews, providing updates and actionable insights
• Support issue resolution and ensure smooth collaboration across Paid Social, AdOps, Analytics, and other internal teams

Qualifications

• Bachelor’s Degree required.
• 8-10 years of cross industry consulting experience in integrated marketing strategy, digital marketing, business case analysis, operating model design and execution, campaign design and measurement strategy
• 5+ years working in a top tier Media agency
• Experience leading and managing cross-functional teams in dynamic, complex, project-driven environments
• Experience in managing multiple stakeholders and international clients. Demonstrated skills and abilities managing and improving service delivery metrics
• Deep knowledge of end-to-end consulting approaches to solve client problems - from planning and design to development and execution of strategy
• AdTech/MarTech etc) to orchestrate and activate customer experiences
• Strong listening skills to understand clients visible and invisible needs.
• Strong writing, presentation and client facing communication skills. Experience translating data analysis into actionable marketing recommendations and presentations – proficiency in PowerPoint required.
• Thrives in ambiguous, fast-moving environments, and in informal, loosely structured, creative work environments. Comfort and experience working within a highly matrixed organization in roles with a wide degree of latitude.

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