Manager, Order to Cash

About the Role

We are looking for an experienced Manager Order to Cash (M&A) to lead end-to-end Order to Cash (O2C) operations for Cvent with a specific focus on mergers and acquisitions (M&A). This role will own and manage key O2C sub-functions including contracts management, billing, collections, cash application, dispute and query management, and customer account management.

The ideal candidate has deep functional expertise in O2C, hands-on experience driving AI/automation projects within O2C, and a strong track record of supporting M&A integrations from a finance operations perspective. They will partner closely with cross-functional teams (Finance, Sales, Legal, Revenue Operations, IT, and Integration/M&A teams) to ensure a seamless and scalable post-merger O2C landscape.

What You Will Be Doing

Order to Cash Operations Leadership

o Lead day-to-day O2C operations across contracts management, billing, collections, cash applications, dispute management, query management, and customer management, ensuring accuracy, timeliness, and adherence to policies and controls.

o Define and track KPIs across the O2C cycle (DSO, aging, bad debt, billing accuracy, unapplied cash, dispute cycle time, query TAT, etc.) and drive continuous improvement.

o Own and refine end-to-end O2C processes, SOPs, and controls to support scale, compliance, and audit requirements.

o Ensure high-quality customer experience in all O2C touchpoints, balancing risk management with a strong customer-centric approach.

M&A Integration O2C Workstream

o Collaborate with M&A group for integration and migration initiatives, providing process expertise and support.

o Collaborate with M&A group to assess target company O2C processes, policies, SLAs, and systems; identify gaps and integration requirements vs. Cvent standards.

o Mitigate integration risks tied to revenue leakage, billing errors, collection delays, and customer experience.

AI, Automation, and Process Excellence in O2C

o Identify and lead AI / automation initiatives within O2C (e.g., cash application automation, collections prioritization, dispute classification, conversational AI for customer queries, workflow digitization).

o Partner with Data/AI, IT, and product/engineering teams to evaluate tools, build business cases, define requirements, and oversee implementation and adoption.

o Use data and analytics to drive decision-making and continuous improvement (segmentation of portfolios, behavior-based collection strategies, dispute root-cause analytics, etc.).

o Champion a culture of innovation, standardization, and automation within the O2C team.

Stakeholder Management and Governance

o Collaborate closely with Sales, Legal, Revenue Operations, FP&A, Accounting, and IT to ensure alignment on policies, contract terms, billing rules, and exception handling.

o Represent O2C in cross-functional governance forums, audit reviews, and compliance discussions.

o Drive strong communication and change management during M&A integrations and major process/system changes.

o Ensure adherence to company policies, SOX/internal controls, and regulatory requirements across regions supported.

Team Management and Development

o Manage and develop a high-performing O2C team, including team leads and specialists across sub-functions.

o Set clear goals, provide regular feedback, and create development plans to build domain depth and leadership capabilities within the team.

o Foster a culture of ownership, accountability, collaboration, and customer-centricity.

What You Will Need for this Position

10+ years of progressive experience in Order to Cash / Accounts Receivable / Credit & Collections in a global or multi-region environment.

35+ years of experience in leading and managing O2C teams, preferably in a shared services or centralized global operations setup.

Deep, hands-on expertise across:

o Contracts management (commercial terms, billing schedules, renewals, amendments)

o Billing and invoicing (subscriptions, milestones, usage-based, credits/adjustments)

o Collections and credit management

o Cash application and bank reconciliation

o Dispute and query management (root-cause analysis, resolution workflows)

o Customer account management (master data, account hierarchy, credit limits)

Demonstrated experience supporting M&A from an O2C/AR perspective (due diligence inputs, integration planning and execution, system/process harmonization).

Proven track record of driving AI and automation projects in O2C (e.g., implementing AI/ML-based tools, RPA, intelligent workflows, or chatbots) from ideation through to implementation and adoption.

Strong understanding of ERP and finance systems (e.g., SAP/Oracle/NetSuite or similar), O2C-related tools, and reporting/BI platforms.

Excellent analytical and problem-solving skills; ability to interpret complex data and translate insights into actions.

Strong communication, stakeholder management, and influencing skills; comfortable working with senior leadership and cross-functional teams across geographies and time zones.

Experience in a SaaS / technology / B2B environment.

Preferred professional certifications in finance, accounting, or process excellence (e.g., CA/CPA/MBA, Six Sigma, Lean, or similar).

Prior experience in setting up or scaling shared services / global business services for O2C.

Exposure to global revenue recognition concepts and collaboration with accounting on complex deal structures.

Key Success Metrics

Reduction in DSO and overdue receivables.

Improvement in billing accuracy, cash application timeliness, and dispute resolution cycle time.

Successful, low-risk O2C integration for M&A transactions (minimal revenue leakage, stable customer experience).

Adoption and realized business impact of AI/automation initiatives within O2C.

Engagement, retention, and development of the O2C team