Manager Order Management

Job Title: Customer Service Order Management Manager

Job Summary:

We are looking for an experienced Order Management Manager to lead the Order Entry and O2C process for US customers. The role involves managing a team, handling purchase orders, ensuring accurate order processing, and maintaining customer satisfaction.

Key Responsibilities:

• Manage and lead the Order Entry / Customer Service team
• Handle end-to-end Order-to-Cash (O2C) process
• Verify and process customer Purchase Orders
• Support US customers during US business hours
• Maintain orders using Salesforce, Rootstock, Softeon, or similar tools
• Create reports and dashboards using Salesforce and Excel

Required Skills & Experience:

• 10+ years of total experience with 2+ years in team management
• Strong knowledge of Order-to-Cash (O2C) and order processing
• Experience working with US customers
• Hands-on experience with Salesforce / Rootstock / Softeon
• Strong Excel and reporting skills
• Excellent communication skills