Manager - Operations

Manager –Operations and Sales 

Location: Bangalore 

What is  Muthoot FinCorp ONE? 

Muthoot Fincorp ONE, is a fintech startup and SBU of Muthoot FinCorp Ltd., building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance.      

Our products are designed to ensure a simple, reliable, and responsive financial environment for our customers. Envisioned to be the most trusted financial service provider, our app has an easy-to-use interface aimed to enhance user experience and comfortable navigation.    

Our promoter, Muthoot FinCorp Ltd., is one of the most reputed names in the Fintech industry and has the customers' trust in diverse segments like Financial Services, Automotive, Hospitality, Alternate Energy, Real Estate, and Precious Metals.      

We continue to uphold the values of our parent, the Muthoot Pappachan Group by providing you with easily accessible services, replete with our unmistakable quality.     

Muthoot FinCorp ONE believes in an ownership driven startup culture, where cumulative success is paramount, and each team member is valued and nurtured. 

What can you expect? 

🌐 Build the future, Today - Build for scale in an ever-expanding marketplace 

💰 Attractive compensation* - Attractive salaries and benefits 

🎁 Perks & other benefits - Wholesome well-being and personal satisfaction 

👨🏻‍💻 Work with the brightest minds in the industry - Premium colleges, great pedigree and amazing teams 

🌟 Dynamic work environment: Stable yet exciting - Constant challenges that test the best in you 

📈 Fast-paced growth - Wide exposure, and terrific mentors to accelerate professional growth 

About the role:- 

This role is focused on driving gold loan from home (GLFH) sales across geographies. The Manager will lead customer acquisition efforts, build strategic partnerships, and coordinate with internal teams to ensure seamless service delivery. 

He will also be responsible for driving revenue growth by streamlining sales processes, managing operational efficiency, and aligning cross-functional teams. This role bridges strategy and execution, ensuring the sales team is equipped, motivated, and aligned with company objectives. 

Responsibilities: 

Sales Strategy & Execution 

• Drive GLFH disbursements through FOS and other field channels: 

• Lead daily sales huddles, set targets, and monitor performance across FOS and Channel Heads. 

• Plan and execute local marketing activities, lead generation drives, and customer acquisition campaigns through field team. 

• Track daily MIS and sales funnel metrics to ensure achievement of monthly and quarterly goals. 

• Train and motivate branch channel and field team on product features and sales pitch strategies. 

• Conduct regular field visits to branches and FOS locations to energize sales effort. 

Strategic Partnerships & Business Development 

• Work closely with channels heads to develop new DSA partners to expand GLFH business. 

• Build and nurture long-term relationships with existing DSA partners and drive GLFH business. 

• Collaborate with marketing and partnership team to drive GLFH business. 

Operations Management 

• Ensure smooth coordination between sales, finance, and fulfilment teams. 

• Implement incentive structures and recognition programs to boost morale and productivity. 

• Oversee daily sales, operations and CRM systems. 

• Implement DSA payouts to ensure sustained business contribution. 

• Resolve team-level challenges, conflicts and ensure alignment with company goals. 

• Develop and implement scalable sales processes and best practices. 

Reporting & Analytics 

• Prepare and present periodic sales reports, including performance dashboards and PowerPoint presentations. 

• Present data and insights during sales review meetings with senior leadership. 

• Forecast and project sales figures based on historical trends and market dynamics 

• Deliver P&L presentations with detailed sales analytics, cost analysis, and business predictions 

Required Skills & Qualifications 

• Education: Graduate in Business, Finance, or a related field. MBA preferred. 

• Experience: Minimum 5 years in gold loan or retail lending sales, with proven team management experience.

  About Company

  Muthoot Finance Ltd. is India’s largest Non-Banking Financial Company (NBFC) specializing in gold loans. Headquartered in Kochi, Kerala, the company offers a wide range of financial services including personal loans, insurance, money transfer, forex, and microfinance. Its core business is providing instant loans against gold jewellery, primarily serving the unbanked and underserved population across urban and rural India. With over 6,000 branches and a strong presence in international markets like the UAE, USA, and UK, Muthoot Finance is known for its deep-rooted trust, operational scale, and strong commitment to financial inclusion. The company is publicly listed and regulated by the Reserve Bank of India.