Manager Operations Management II

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

• What does a successful Operations Manager do at FISERV?

  • Provide clients with proactive outreach interaction and timely responses to services and product solutions.

  • Develop effective communication and relationships with key client personnel.

  • Liaison between Fiserv and its clients/customers, working to resolve problems and ensure services and solutions are delivered as expected.

  • Conducting Customer service presentations, meetings and workshops with Clients.

  • Act as a point of contact for complaints and co-ordinate with multiple internal stakeholders for effectively resolving client queries and issues.

  • Create plans to address clients’ business needs, customizations and coordinate with internal projects team to address them.

  • Planning, organizing, and developing training curricula, materials, and programs for clients.

  • Monitor and measure Client satisfaction through NPS and LTR measures

• What will you need to know?

  • Understanding of Merchant Acquiring business, POS terminal operations, and knowledge of hospitality payment solutions would be preferable.

  • Ability to manage, track, monitor and communicate with various external stakeholders such as clients, vendors etc.

  • Self-Driven Change agent with a positive customer focused attitude, to lead improvement and transformation at an organization level.

• What will be great to have?

  • Experience of at least 10 years for merchant acquiring or payment services companies.

  • Excellent interpersonal and communication skills.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.