Manager-OKTA Technical SME
Genpact
5 - 10 years
Gurugram
Posted: 11/20/2024
Job Description
Responsibilities
: Serve as the go-to technical expert on Okta products, features, and capabilities, offering guidance to both internal teams and external clients.
Provide strategic and tactical guidance to design, develop, and implement Okta solutions that align with clients' business objectives and security requirements.
Stay updated with industry trends and emerging technologies related to identity and access management, contributing insights to enhance our offerings.
Drive Incident & Problem Management with focus on RCA and RCCA in collaboration with SME groups across HR/Finance/BU heads.
Drive reviews with other with key stakeholders ensuring the platform is aligned to business and compliance needs of the organization.
Needs to manage relationship and resolve dispute if any between internal stakeholders and drive message across BU leaders.
Bring Industry best practices to ensure operational stability.
Drive Service improvement projects across in partnership with internal and partner teams.
Explore opportunities to optimize and ensure we are in line with business requirements.
Good Communications Skills.
Self-Learner to skilled on new technologies.
Adhere to SLAs define and Goal Archiver.
Preferred Qualifications
(Desired Experience):Experience in driving adoption of the platform and drive business value by interacting with HR / Finance / IT leadership teams and other Businesses, as needed.
Good understanding of user life cycle, provisioning, de-provisioning, certification process and scripting.
Knowledge on integration with standard Target systems like Active Directory, Mail systems, Applications, Unix systems for provisioning
Understanding and development of REST APIs.
Strong negotiation and analytical skills with experience in discussing with OEMs on solutions and root cause analysis.
Flexible to accommodate time-zones, preferred comfortable with 24*7 operations, as teams are geographically dispersed.
Proactive and team management capabilities.
Understanding and experience on Okta Workflows
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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