Manager - LMS Admin
Genpact
5 - 10 years
Noida
Posted: 21/05/2025
Job Description
Responsibilities
General
Regular daily operation and configuration of LMS.
Knowledge of current technology as it applies to LMS software and systems.
Adhere to policy and procedures to ensure security and integrity of the LMS.
Collaborate with the client on training needs and opportunities for the expansion of talent development within the organization.
Manage common mailbox and daily queries of stakeholders
Identify and triage cases to relevant cross functional teams. Respond to L0 questions that can be answered with common response
User and Course Management
Create login credentials and manage permissions.
Manages course enrollment including progress tracking.
Create and manage Learning Objects
Generate assignment, completion, and any other reports
Create and manage training audiences
Troubleshoot common issues related to the LMS
Ensure the LMS is kept updated with courses and materials and archive outdated content.
Incident Management
Address access related issues, completion related issues, content related issues, User Interface related issues, troubleshoot and escalate issues that require helpdesk support of the LMS vendor
System Upgrades
Conduct regular system audits and perform software upgrades to maintain functionality and performance
Support and manage migration of content and data from legacy systems
Build, configure, test oracle functionalities and work with HRIS team to move it to production
Training and Documentation
Develop SOPs, user guides, manuals for LMS roles
Testing
In case of LMS upgrade, sample testing the content against pre-defined checklist for functionalities, completion recording, reporting records and scores to user profile. Test case documentation.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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