Manager
Genpact
5 - 10 years
Kolkata
Posted: 28/08/2025
Job Description
Ready to shape the future of work?
At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.
Inviting applications for the role of Manager, CMD, Billing, Cash apps
Responsibilities
Lead and manage a multi-functional OTC team covering Billing, Cash Application, Customer Master Data (CMD), and Collections (including Spanish language AR).
Oversee day-to-day operations, ensuring all SLAs, KPIs, and compliance requirements are met across all sub-processes.
Monitor team performance, conduct regular coaching, mentoring, and skill development sessions, and provide structured feedback.
Act as a subject matter expert for Billing, Cash Application, CMD, and Collections processes, including AR management, reconciliations, write-offs, order management, and cash forecasting.
Drive process improvements, automation initiatives, and standardization across all OTC functions to enhance efficiency and accuracy.
Ensure high-quality month-end and quarter-end close activities, including billing cut-offs, reconciliations, reporting, and governance documentation.
Manage customer escalations, disputes, and complex issue resolutions, ensuring customer satisfaction and timely communication.
Oversee audit readiness and compliance with SOX, treasury, and statutory regulations; liaise with internal and external auditors.
Collaborate with cross-functional teams (Finance, Project Management, Delivery, Collections, Sales) to ensure smooth end-to-end OTC operations.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).