Manager - Knowledge Management

Responsibilities

• Develop and implement comprehensive knowledge management strategies aligned with organizational goals
• Lead initiatives to capture, organize, and share knowledge across the organization
• Collaborate with cross-functional teams to identify knowledge gaps and develop solutions
• Oversee the creation and maintenance of knowledge repositories, ensuring they are up-to-date and accessible
• Promote a culture of knowledge sharing and continuous learning through training and awareness programs
• Monitor and evaluate the effectiveness of knowledge management initiatives, making adjustments as needed
• Stay current with industry trends and best practices in knowledge management

Minimum Qualifications

/Skills

Industry Knowledge & Technical Expertise

Understanding of London Market Processes(Underwriting, Claims, Policy Administration, Delegated Authority)

Knowledge of Lloyds & Company Market Operations

Familiarity with Regulatory & Compliance Requirements(FCA, PRA, Lloyds Minimum Standards)

Experience with Insurance Market Systems(PPL, LIMOSS, DXCs Bureau Services, ECF, IMR)

Reinsurance & Broker Interaction Knowledge

Training & Facilitation Skills

Instructional Design & Curriculum Development

Ability to Simplify Complex Topics

Engaging Presentation & Communication Skills

Virtual & In-Person Training Delivery

Coaching & Mentoring Capabilities

Analytical & Problem-Solving Skills

Ability to Assess Skill Gaps & Training Needs

Data-Driven Approach to Learning Effectiveness

Customizing Training for Different Audiences(Underwriters, Claims Handlers, Brokers, Operations)

Technology & Digital Training Skills

Proficiency in Learning Management Systems (LMS)

Use of Digital Training Tools & E-Learning Platforms

Familiarity with AI & Automation in Insurance Training

Stakeholder Management & Collaboration

Engaging with Senior Leaders & SMEs

Working with Underwriters, Brokers, and Claims Teams

Cross-Functional Collaboration with Compliance & IT Teams

Preferred Qualifications/Skills

Collaborative approach towards resolving the issues with stakeholders & peers/sub-process areas