Manager

Manager Employee Transportation Services (ETS)

Location: Delhi (Corporate Office)

Job Type: Full-time

Experience: 1015 years in the mobility / corporate transportation industry (with 510 years specifically in Employee Transportation Services)

Position Overview

We are looking for an experienced professional to lead and scale Employee Transportation Services (ETS) operations. This role is responsible for building a strong operational framework, driving business growth, and ensuring high service reliability while maintaining strict safety and compliance standards.

The ideal candidate will have deep expertise in employee transportation operations, strong vendor ecosystem knowledge, and the ability to manage both business development and operational delivery in a fast-paced corporate mobility environment.

Key Responsibilities

Business Growth & Revenue Ownership

• Build and execute a focused NCR growth strategy targeting tech parks, industrial clusters, and GCC hubs
• Develop a predictable revenue pipeline and increase wallet share within existing enterprise accounts
• Lead structured participation in RFPs/RFQs including route-level costing and margin validation
• Identify incremental revenue opportunities such as additional shifts, weekend operations, and multi-location expansion
• Ensure system-led execution to prevent revenue leakage

P&L & Margin Governance

• Own end-to-end account profitability with strict margin discipline
• Monitor route-level contribution and manage pricing governance in bids and renewals
• Control cost drivers including hired fleet and fuel
• Conduct monthly account-level P&L reviews to ensure financial transparency

Operational Excellence & SLA Leadership

• Drive SLA-led service delivery with >99% on-time performance
• Ensure zero critical service failures and timely escalation management
• Implement real-time shift monitoring and structured client MIS/reporting
• Maintain 100% digital duty validation

Supplier Ecosystem & Capacity Building

• Build and manage a strong fleet vendor ecosystem across NCR
• Onboard quality partners aligned with operational and service standards

Safety & Compliance Governance

• Ensure strict adherence to safety and compliance protocols
• Maintain standardized female safety procedures and full GPS compliance
• Conduct structured monthly compliance audits

Client Governance & Retention

• Lead weekly operational calls with clients
• Deliver monthly MIS reports and participate in quarterly business reviews
• Ensure strong SLA performance and client satisfaction

Team Leadership

• Manage ETS coordinators and operational teams
• Ensure optimal manpower planning and structured escalation frameworks
• Build a culture of accountability and data-driven execution

Qualifications

• MBA in Operations / Supply Chain / Business preferred
• 1015 years of experience in the mobility or corporate transportation sector
• Minimum 510 years leading Employee Transportation Services operations (247 operations exposure preferred)

Leadership Competencies

• Strong commercial acumen and P&L ownership
• Proven ability to scale transportation business units profitably
• Expertise in vendor management, routing technology, and compliance frameworks
• Strong client relationship management and business development skills
• Experience managing both sales and operations functions

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