Date Posted:

2025-04-15

Country:

India

Location:

Block G&H (Tulip), 8th Floor, Embassy Tech Village, Sarjapura Outer Ring Road, Devarabeesanahalli, Bangalore, Karnataka,560103, India.

Job Title

Manager -JDE Service Management

Role Overview

We are seeking a Manager, JDE Service Management for our Global JDE program, who is ready to help us in our journey of continual improvement in service management solutions by providing expert functional guidance in solution designing, enhancement and support of Integrated JDE Service management module.

In this role, the Manager, JDE Service Management, will work within a functional tower and to manage JDE service management function, ensuring effective use of the platform to support business operations in Service contract management and Billing.

This role will report to the Module lead and will work with him to drive process improvements and automation initiatives

The candidate will not only guide partner development resources but also will design the complex solution. The candidate will have a strong technical background, critical thinking skills, and the ability to build consensus in a cross functional team environment.

On Typical day You Will:

Work with the Business representatives to gather functional requirements
Translate business needs into solution documents, Function specifications and process documents
Collaborate with consultants from other modules/systems for integrated end to end solutions
Conduct design reviews and validate solutions prepared by Partner members
Gain proficiency in OTIS SDLC standards and ensure to follow it diligently.
Management of Service management module and work with internal and external team
Experience in conceptualizing, designing, working with functional/development team,
and testing EnterpriseOne objects preferably in service Order, Service Contract management and Billing
Contribute to all phases of the SDLC (Requirement gathering, Designing, Development &
Testing, signing off with user, providing production support)
Good problem solving and analytical skills.
Design effective, scalable, and maintainable solutions following OTIS development
standards
Troubleshoot existing applications and create long term solutions
Assess risks and prepare mitigation plan

Critical Skills

Excellent analytical and critical thinking skills.
Must be meticulous with a strong analytical background
Ability to achieve results in a dynamic and demanding environment.
Ability to collaborate in a cross functional team
Demonstrates the highest ethical standards.

What You Will Need To be Successful:

12 + years overall IT experience with minimum 3 years of as lead functional Consultant
8+ years of experience working with Oracle JD Edwards EnterpriseOne (JDE)
In depth working experience of the JDE (preferably EnterpriseOne 9.2) Service management module including Service Orders, installed base, Service Contract management, Preventive maintenance and Service billing.
Strong knowledge of the JD Edwards standard functionality and inter module connections.
Good Knowledge of JDE Procurement, inventory module and Advance pricing
Hands on Experience in JDE interfaces with third party system –inbound/outbound
Good knowledge of JDE Orchestrator and Low code /no code solution

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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Manager -JDE Service Management

OTIS

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