Manager- IT Operations

Manage Relationship with Client, Business team, Biz IT organization, corporate team and other stakeholders. Drive IT Governance meeting with client IT, business teams

Escalations/issues are proactively identified, addressed and closed with documentation

Regular reviews for Client and Corporate initiatives / projects / IT implementations across towers including applications, products etc.

Ensure Zero Major Incidents due to hygiene issues for the account/s

Report out performance metrics, dashboards, monthly updates and issue progress to Internal and Client, Business and IT leaders as and when required

To enable the conduct of Infosec compliance audits across all account/s

Ensure 100% SOW compliance for all accounts in scope

Ensure all SLA metrics are met as per agreed SLA norms

Actively participate in NC closure / Risk mitigation

Ensure effective Business Continuity Planning & delivery

Proactive communication on all the ongoing efforts as well as risk & mitigation plans required. All the efforts, approvals & communications have been documented.\u003C/span>\u003C/p> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW47147002 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW47147002 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"7\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Georgia, Georgia_MSFontService, serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW47147002 BCX0\" paraeid=\"{6de2cec9-fd29-4ea7-acb1-a8cc1f5101ec}{21}\" paraid=\"2018298762\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47147002 BCX0\" data-contrast=\"auto\" lang=\"EN-IN\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 18px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-IN\">\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Manage Relationship with Client, Business team, Biz IT organization, corpora\u003C/span>\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">te \u003C/span>\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">team\u003C/span>\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> and other stakeholders. \u003C/span>\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Drive IT Governance meeting with client IT, business teams\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47147002 BCX0\" data-ccp-props='{\"134233279\":false,\"201341983\":0,\"335559739\":0,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 18px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW47147002 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW47147002 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"7\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Georgia, Georgia_MSFontService, serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW47147002 BCX0\" paraeid=\"{6de2cec9-fd29-4ea7-acb1-a8cc1f5101ec}{31}\" paraid=\"891904403\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47147002 BCX0\" data-contrast=\"auto\" lang=\"EN-IN\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 18px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-IN\">\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">E\u003C/span>\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">scalations/issues are proactively \u003C/span>\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">identified\u003C/span>\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">, \u003C/span>\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">addresse\u003C/span>\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">d\u003C/span>\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> and closed with documentation\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47147002 BCX0\" data-ccp-props='{\"134233279\":false,\"201341983\":0,\"335559739\":0,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 18px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW47147002 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW47147002 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"7\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Georgia, Georgia_MSFontService, serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW47147002 BCX0\" paraeid=\"{6de2cec9-fd29-4ea7-acb1-a8cc1f5101ec}{41}\" paraid=\"261161567\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47147002 BCX0\" data-contrast=\"auto\" lang=\"EN-IN\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 18px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-IN\">\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Regular reviews for Client and Corporate initiatives / projects / IT implementations across towers including applications, products etc.\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47147002 BCX0\" data-ccp-props='{\"134233279\":false,\"201341983\":0,\"335559739\":0,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 18px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW47147002 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW47147002 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"7\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Georgia, Georgia_MSFontService, serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW47147002 BCX0\" paraeid=\"{6de2cec9-fd29-4ea7-acb1-a8cc1f5101ec}{47}\" paraid=\"1226093134\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47147002 BCX0\" data-contrast=\"auto\" lang=\"EN-IN\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 18px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-IN\">\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Ensure Zero Major Incidents due to hygiene issues for the account/s\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47147002 BCX0\" data-ccp-props='{\"134233279\":false,\"201341983\":0,\"335559739\":0,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 18px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW47147002 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW47147002 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"5\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"7\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Georgia, Georgia_MSFontService, serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW47147002 BCX0\" paraeid=\"{6de2cec9-fd29-4ea7-acb1-a8cc1f5101ec}{53}\" paraid=\"973681210\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47147002 BCX0\" data-contrast=\"auto\" lang=\"EN-IN\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 18px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-IN\">\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Report out performance metrics, dashboards, monthly \u003C/span>\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">updates\u003C/span>\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> and issue progress to Internal and Client, \u003C/span>\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Business\u003C/span>\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> and I\u003C/span>\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">T leaders as and when \u003C/span>\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">required\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47147002 BCX0\" data-ccp-props='{\"134233279\":false,\"201341983\":0,\"335559739\":0,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 18px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW47147002 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW47147002 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"6\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"7\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Georgia, Georgia_MSFontService, serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW47147002 BCX0\" paraeid=\"{6de2cec9-fd29-4ea7-acb1-a8cc1f5101ec}{61}\" paraid=\"232306531\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47147002 BCX0\" data-contrast=\"auto\" lang=\"EN-IN\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 18px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-IN\">\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">To enable the conduct of Infosec compliance audits across all account/s\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47147002 BCX0\" data-ccp-props='{\"134233279\":false,\"201341983\":0,\"335559739\":0,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 18px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW47147002 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW47147002 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"7\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"7\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Georgia, Georgia_MSFontService, serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW47147002 BCX0\" paraeid=\"{6de2cec9-fd29-4ea7-acb1-a8cc1f5101ec}{67}\" paraid=\"1308621836\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47147002 BCX0\" data-contrast=\"auto\" lang=\"EN-IN\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 18px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-IN\">\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Ensure 100% SOW compliance for all accounts in \u003C/span>\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">scope\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47147002 BCX0\" data-ccp-props='{\"134233279\":false,\"201341983\":0,\"335559739\":0,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 18px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW47147002 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW47147002 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"8\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"7\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Georgia, Georgia_MSFontService, serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW47147002 BCX0\" paraeid=\"{6de2cec9-fd29-4ea7-acb1-a8cc1f5101ec}{75}\" paraid=\"1886733108\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47147002 BCX0\" data-contrast=\"auto\" lang=\"EN-IN\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 18px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-IN\">\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Ensure all SLA metrics are met as per agreed SLA norms\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47147002 BCX0\" data-ccp-props='{\"134233279\":false,\"201341983\":0,\"335559739\":0,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 18px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW47147002 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW47147002 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"9\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"7\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Georgia, Georgia_MSFontService, serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW47147002 BCX0\" paraeid=\"{6de2cec9-fd29-4ea7-acb1-a8cc1f5101ec}{81}\" paraid=\"1570775767\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47147002 BCX0\" data-contrast=\"auto\" lang=\"EN-IN\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 18px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-IN\">\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Actively \u003C/span>\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">participate\u003C/span>\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> in NC closure / Risk mitigation\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47147002 BCX0\" data-ccp-props='{\"134233279\":false,\"201341983\":0,\"335559739\":0,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 18px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW47147002 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW47147002 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"10\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"7\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Georgia, Georgia_MSFontService, serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW47147002 BCX0\" paraeid=\"{6de2cec9-fd29-4ea7-acb1-a8cc1f5101ec}{87}\" paraid=\"1667597100\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47147002 BCX0\" data-contrast=\"auto\" lang=\"EN-IN\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 18px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-IN\">\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Ensure effective Business Continuity Planning & delivery\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47147002 BCX0\" data-ccp-props='{\"134233279\":false,\"201341983\":0,\"335559739\":0,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 18px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW47147002 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW47147002 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"11\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"7\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Georgia, Georgia_MSFontService, serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW47147002 BCX0\" paraeid=\"{6de2cec9-fd29-4ea7-acb1-a8cc1f5101ec}{93}\" paraid=\"1214647423\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47147002 BCX0\" data-contrast=\"auto\" lang=\"EN-IN\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 18px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-IN\">\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Proactive communication on all the ongoing efforts as well as risk & mitigation plans \u003C/span>\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">required\u003C/span>\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">. All the efforts, approvals & comm\u003C/span>\u003Cspan class=\"NormalTextRun SCXW47147002 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">unications have been documented.\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47147002 BCX0\" data-ccp-props='{\"134233279\":false,\"201341983\":0,\"3355","https://genpact.taleo.net/careersection/sgy_external_career_section/jobdetail.ftl?job=COR031855",null,"","Work from Office","Permanent","Undergraduate","IT Services & Consulting",[29,30,31,32,33,34,35,36,37,38,39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65,66,67,68,69,70,71,72,73,74,75,76,77,78,79,80,81,82,83,84,85,86],"Manage Relationship","Responsibilities Manage","Client","Business","Business team","Business Continuity","Biz","Manage","Relationship","Continuity Planning","responsibilities manage relationship","documentation regular reviews","delivery proactive communication","corpora te team","mitigation plans required","sow compliance","sla metrics","scope ensure","products etc","proactively identified","performance metrics","nc closure","monthly updates","issue progress","governance meeting","ensure 100","corporate initiatives","comm unications","business team","ongoing efforts","hygiene issues","required","issues","efforts","business","well","stakeholders","risk","report","projects","organization","met","leaders","internal","enable","drive","documented","data","dashboards","conduct","closed","client","ccp","biz","approvals","addresse","accounts","account",0,["Reactive",89],{},["Set"],["ShallowReactive",92],{"job":22},true,"/job-listing/manager-it-operations-genpact-gurugram-5-to-10-years-experience-d7503a1f-39d9-4a41-a9d0-0d9edb2a061e",["Reactive",96],{"user":97,"recruiter":99,"chat":100},{"isAuthenticated":98,"isAdminAuthenticated":98,"user":22,"token":22},false,{"isAuthenticated":98,"user":22,"token":22,"otpVerified":98,"idCardImage":22},{"chats":101,"currentChat":104,"onlineStatus":107,"typingStatus":110,"lastSeen":113,"currentChatRequestStatus":116,"totalUnreadCount":118},["Ref",102],["Reactive",103],[],["Ref",105],["Reactive",106],[],["Ref",108],["Reactive",109],{},["Ref",111],["Reactive",112],{},["Ref",114],["Reactive",115],{},["EmptyRef",117],"null",["EmptyRef",119],"0"]