Manager – Investor Services and Operations

Posotion: Manager - Investor Servces and Operations

Location: Ahmedabad

Employment Type: Full-time | On-site

Company: Lakshya Asset Management Pvt. Ltd.

Role Overview

We are looking for a proactive and detail-oriented Manager Investor Services and Operations to support the operational and investor servicing functions of our Mutual Fund / ETF business. The role involves coordination with RTAs, custodians, fund accountants, and exchanges, while also ensuring a high-quality investor experience through efficient service delivery, timely reconciliations, and regulatory compliance.

Key Responsibilities

Operations & Process Management

Support end-to-end Mutual Fund / ETF operations, including creation/redemption, settlement, and reconciliation.

Coordinate with RTA (CAMS/KFintech), Custodian, Fund Accountant, and Exchanges (NSE/BSE) to ensure smooth trade and settlement flows.

Track and maintain operational logs, error reports, and ensure adherence to TATs and compliance timelines.

Assist in automation initiatives including workflow systems, dashboards, and reporting tools.

Maintain operational documentation as per SEBI, AMFI, and internal audit requirements.

Investor Servicing & Support

Act as a point of contact for investors and distributors for service-related queries.

Manage requests related to account statements, nominee/bank mandate changes, and folio updates.

Coordinate with RTA for transaction files, validation, and query resolution.

Ensure timely closure of service requests and manage escalations professionally.

Maintain proper audit trails and documentation for investor communications and transactions.

Reporting & MIS

Prepare and update daily/weekly/monthly MIS on transactions, reconciliations, and investor queries.

Track KPIs such as service turnaround time, error rates, and operational efficiency.

Support management reporting and presentations for review meetings.

Cross-Functional Coordination

Work closely with Product, Compliance, Risk, and Technology teams for process integration and issue resolution.

Support the Finance team in reconciliations and operational settlements.

Assist in vendor and service provider evaluations and maintain related documentation.

Stay updated on regulatory changes impacting fund operations and investor servicing.

Qualifications & Skills

Graduate/Postgraduate in Finance, Commerce, or Business Administration.

39 years of experience in Mutual Fund / ETF operations, Investor Services, RTA, or Custodian roles.

Strong understanding of mutual fund transaction processing, settlements, and SEBI regulations.

Proficiency in MS Excel, PowerPoint, and familiarity with fund accounting / transaction systems.

Excellent communication, documentation, and coordination skills.

Ability to multitask, meet deadlines, and collaborate effectively across teams.

NISM certificate preferred.

What We Offer

Opportunity to work directly with senior leadership in shaping a fast-growing AMC/ETF platform.

Exposure to cutting-edge products, technology integrations, and the future of wealth-tech in India.