Manager, Internal Comms, Digital Experience & Channels

Role profile:

We’re looking for a multifaceted, detail driven manager to join the digital experience squad in our global internal comms (IC) team focusing on delivering exceptional digital experiences. This role plays a critical part in the operational excellence to help us connect and communicate with colleagues across LSEG through our internal platforms – including our intranet (Connect), Poppulo (email), digital signage and Viva Engage.

Your mission: to make sure these platforms run smoothly, scale effectively, and continuously evolve to meet the needs of our people. You’ll bring a strong background in operations and process optimisation, a deep understanding of digital communication tools, and a data-first mentality — with Power BI expertise being necessary.

This is a hands-on role where you’ll establish and maintain robust processes, ensure delivery hygiene, and unlock efficiencies that help the team scale. Over time, you’ll have the opportunity to take ownership of one or more of our key platforms, such as Viva Engage, our digital signage estate, or our email tools.

Innovation is at the heart of this role. You’ll help us explore and adopt emerging technologies — including generative AI — to make our channels smarter, more efficient, and more impactful. If you’re passionate about digital communication, love solving operational challenges, and want to shape the future of how we engage our people, we’d love to hear from you.

ROLE SUMMARY:

• This role reports into the Director, Internal Communications, Digital Experience and will be part of a team developing and implementing a comprehensive digital communication strategy that supports LSEG’s business goals, motivating and inspiring LSEG people in our purpose strategy and culture
• An experienced, passionate and data driven comms professional with a strong understanding of internal comms channels.
• Experience will include some of the following: leading and optimizing intranet, Poppulo (email), internal social channel (Viva Engage) and digital screens to enhance employee engagement, ensuring outstanding user experience and using data and insight to drive ongoing improvements.
• Operational Excellence: Design, implement, and continuously improve operational processes to ensure smooth execution of digital communications.
• Project & Workflow Management: Track and supervise deliverables, timelines, and dependencies across multiple digital channels.
• Governance & Hygiene: Establish standards and best practices for content hygiene, compliance, and quality assurance.
• Vendor Management: Handle relationships with external vendors and partners, including contract oversight, performance tracking, and issue resolution.
• Data & Insights: Derive actionable insights from content and channel performance data and drive continuous improvement.
• Knowledge of Power BI: Work with the technology team to articulate requirements, define and deliver effective BI dashboards in addition to having working knowledge of Power BI.
• Team Enablement: Act as the operational glue for the Digital Channels Team, ensuring alignment, accountability, and efficiency.
• Channel Ownership: Dynamically take on strategic and operational ownership of one or more digital channels.

• This role will suit someone wanting to be part of a team making a positive difference in a large, sophisticated and growing global organization. Who wants to shape the way we do things even better in the future, helping us achieve our big ambition to be one of the world’s great companies, and a great place to work.

WHAT YOU'LL BE DOING:

• Establishing Operational Frameworks: Design and implement scalable processes to handle digital communication workflows efficiently.
• Driving Execution Excellence: Ensure timely and high-quality delivery of content across internal digital channels.
• Monitoring & Reporting: Track results, maintain dashboards, and provide regular updates on performance and progress.
• Maintaining Channel Hygiene: Set and implement standards for content quality, consistency, and compliance across platforms.
• Vendor Coordination: Handle external vendors, are responsible for SLAs, and ensure smooth teamwork and service delivery.
• Team Teamwork: Act as the operational backbone of the Digital Channels team, enabling seamless coordination and execution with the extended internal communications, technology and operations team.
• Data-Driven Improvements: Leverage analytics and insights to identify gaps, optimize processes, and enhance channel effectiveness.

• Channel Ownership Pathway: Prepare to take end-to-end ownership of one or more digital channels, including strategy, execution, and performance.
• Living LSEG values of integrity, partnership, excellence and change every day through our communications approaches and materials.
• Making sure we handle risk and promote a strong risk culture in all we do.

WHAT YOU'LL BRING:

• Minimum 10 years of professional experience, with at least 5 years in operations, program management, or digital communications.
• Tried experience in leading one or more digital communications channels.
• Shown operational expertise in setting up and optimizing workflows, processes, and governance frameworks.
• Analytical attitude, with the ability to interpret data and translate insights into actionable improvements.
• Experience with analytics tools (preference Power BI).
• Exposure to agile methodologies or project management skills.
• Excellent communication and collaboration skills.
• Attention to detail.
• Proactive and determined approach.
• Adaptability and growth mindset, with the ambition to take ownership of a digital channel and evolve into a strategic leadership role.

WHAT YOU’LL GET IN RETURN:

A chance to work as part of a growing business in an energised team that’s helping transform LSEG. A team where we accept diversity, love new insights, are highly encouraging of each other and are obsessed by creating an amazing people experience We recognise to attract the best talent, we need to be flexible, and we are open to discussing work arrangements with you. We take a hybrid approach to workplace; this role is blended.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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