Manager- Insurance Claims

Responsibilities

Develop a strategy for the team to reach organization goals and communicate clear instructions to team members

Monitor team members and be able to provide mentorship whenever needed and be responsible for the flow of day-to-day operations

Build reports to update the company on the team's progress and rapport building with the internal & external partner

Look after any issues that arise during shift promptly and deftly, seeking advice from the duty manager where necessary

Ensure that the highest possible levels of customer service are delivered at all times and assist the Management as and when necessary to make the business run effectively and efficiently

Ensure the team serves all products to the company and brand specification

Should be able to do the transformation in the process

Able to manage complex stakeholders

Client interactions via trainings, conference calls, emails, etc.

Manage MIS activities and data collation

Work towards driving process improvements and initiatives

Qualifications:

Minimum qualifications

• Any Graduate except Technical

Preferred qualifications

• Insurance/Reinsurance knowledge preferred, insurance domain certification will be an added advantage
• Insurance/ Reinsurance Claims Domain awareness

Good Communication Skills

Good working knowledge of MS Office

London Insurance market knowledge will be preferable

• Good analytical and problem-solving skills and ability to communicate verbally and through emails/Phones with businesses

Shown ability to build effective working relationships with clients & internal partners and Positive attitude with a focus on continuous operational improvement and an open mind to change

London Insurance market knowledge will be Required

Proficient with MS Excel, MS Word, MS PowerPoint

Ability to do root-cause analysis for process gaps highlighted and to crunch data, possesses data driven & fact-based approach

Should have team handling experience

Why join Genpact?
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