Manager III, Operations, Global Operations - Artificial Intelligence
Amazon
5 - 10 years
Bengaluru, Hyderabad, Mumbai
Posted: 11/19/2024
Job Description
GO
- AI is a data labeling service provider of near real
- time Human in the loop (NRT HITL) support.
NRT HITL allows Amazon to 1) deploy minimal viable products (MVP) and realize their financial benefits early.
2) Embeds a low
- friction exception handling mechanism to effectively mitigate the impact of less
- than perfect AI
- based automation.
3) Enables a channel of continuous learning to improve the performance of deployed technology.
A GO
- AI Site Leader provides strategic leadership, set the vision, direction, and culture to create a high performance organization.
The individual is responsible to lead the Site in planning all business, operational activities, managing site operating expenses and budget.
Key job responsibilities
- Handle the in
- house Operations delivery (BnM, VC).
You will lead a team of up to 300
- 400 associates supported by Team managers to improve accuracy and maintain service levels, this will also include meeting other SLAs, KPIs, internal Shrinkage and retention targets
- This is a senior
- level management position that is fully accountable for the results of the reporting teams at the GOAI center.
- Responsible for conducting regular reviews with the team
- Drive overall performance for the site
- Identify improvement opportunities and driving process improvement projects
- Establishing governance structure for day
- to
- day operations
- Enhance adherence to compliance guidelines as required and dedicated by the Program
- Regular touch base meetings with internal stakeholders and different departments
- Should be open to travel (domestic & overseas) as and when required
- Responsible for performance management as well as annual appraisals for the team
- Be a key leader at the forefront for key projects for the program
Basic Qualifications
• Bachelor’s degree or equivalent
• 12+ years of overall experience and 8
- 10 years of managerial exposure in Operations (directly & via vendor management preferably) in Non
- voice, Customer Service Environment.
• Track record of successfully building and scaling high
- performing teams from the ground up
• Exposure in handling remote team/teams is a must.
• Exposure into robust hiring processes, including sourcing, interviewing, and selection will be an added advantage
• Should have extensive experience in handling large Operations (large teams, 250+) in BPO/ Captive Operations/ Third party
• Should be open for 24x7 operations.
• Demonstrated familiarity with general principles of workflow in a voice / non voice environment.
• Should have handled both domestic and international operations with experience in handling remote teams
• An analytical mind and should be able to perform Analysis of key process indicators to identify opportunities for process improvement and implement action plans
• Ability to communicate with Sr Leaders in the organization
• Clear leadership capability – As a leader responsible for operations, you should be able to set clear goals, inspire confidence, prioritize tasks, align resources, and establish an upbeat motivated culture
• Strong oral and written communication skills.
Preferred Qualifications
Entrepreneurial mindset with exposure in running independent operations will be an advantage
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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