Manager I, Marketing Ops
Amazon
5 - 10 years
Chennai
Posted: 11/19/2024
Job Description
We are looking for an experienced e commerce professional to manage marketing, site merchandising, and process optimization for our Digital Shared Services Marketing team.
This individual should enjoy a fast
- paced environment where they can affect the customer experience and be an instrumental part of expanding our foot print into multiple digital teams.
Key job responsibilities
• Front line manager for a team, approximate size ~15
- 18 which builds marketing campaigns and supports quality check of campaigns across different languages.
• Owner of program specific goals around SLA, quality and productivity
• Manage stakeholder communication & requirements.
Ensure that business processes are well documented and continuously updated.
• Work with product and technical teams to build and improve the tools and technology to support the process.
• Define, measure and present operating metrics to senior Management.
• Manages people performance and support career growth.
• Responsible for identifying customer impacting issues, finding and implementing solutions.
• Responsible for escalating issues on a need basis such as spike in volumes vs.
forecast, people issues, etc.
• Participate in hiring and grooming leadership talent pipeline.
Key job responsibilities
Key job responsibilities
• Front line manager for a team, approximate size ~15
- 18 which builds marketing campaigns and supports quality check of campaigns across different languages.
• Owner of program specific goals around SLA, quality and productivity
• Manage stakeholder communication & requirements.
Ensure that business processes are well documented and continuously updated.
• Work with product and technical teams to build and improve the tools and technology to support the process.
• Define, measure and present operating metrics to senior Management.
• Manages people performance and support career growth.
• Responsible for identifying customer impacting issues, finding and implementing solutions.
• Responsible for escalating issues on a need basis such as spike in volumes vs.
forecast, people issues, etc.
• Participate in hiring and grooming leadership talent pipeline.
Basic Qualifications
• Graduate (any stream) with 6+ years of experience of which a minimum 3+ years in managing people.
• Track record of meeting and exceeding high service delivery standards
• Experience in driving process excellence and productivity improvement
• Experience owning and building processes with limited guidance.
• Experience independently conducting deep dives to aid problem solving, by identifying blockers and coming up with solutions.
• Always look out for continuous process improvement opportunities globally, reducing SLAs, and should be able to independently drive these initiatives.
• Demonstrated experience working with program managers and business teams.
• Willingness to work flexible work hours.
• Experience using data and metrics to measure impact and determine improvement.
Preferred Qualifications
• 2+ years of knowledge/experience in marketing would be preferred
• Experience in managing process and operational escalations
• Experience in SLA management
• Exposure to process improvement/quality control tools and methods
• Experience in understanding metrics and developing them.
• Background in web search and familiarity with various ways used for searching for information.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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