Manager I, Account Management, SGX
Amazon
5 - 10 years
Chennai
Posted: 2/5/2025
Job Description
This role is scoped to manage a team, who support conversions, quality, publisher support across global markets.
Additionally, the manager will partner with stakeholders across US, EU and Japan regions to drive publishing and customer experience.
Key responsibilities of the manager will include owning operations goals around SLA, quality and productivity, stakeholder management, staff management (hiring, training, performance and talent management), driving significant process improvement initiatives in the team and management reporting.
Key job responsibilities
1.
Is the front line manager for a team, which supports conversion/quality/publisher education of titles published globally.
2.
Support operations goals around SLA, quality and productivity.
3.
Manage stakeholder communication & requirements.
Ensure that business processes are well documented and continuously updated.
4.
Executes people specific actions on coaching and and team engagement.
5.
Responsible for identifying customer impacting issues, finding and implementing solutions.
6.
Responsible for escalating issues on a need basis such as spike in volumes vs.
forecast, people issues etc.
7.
Responsible for achieving attrition rate.
8.
Ensures high quality standards for interviewing and hiring for the team.
A day in the life
1.
Responsible for building a high performance team that will achieve and exceed the charter and goals for the program.
2.
Ensure effective utilization of resources to drive high team efficiency.
3.
Provide inputs for operational planning.
4.
Drive process improvements and meet OP targets.
5.
Provide inputs for OPEX reviews.
Basic Qualifications
2+ years of team management experience.
2+ years of account management experience.
Experience in driving and leading process improvements.
Ability to read trends and propose changes.
Knowledge in Microsoft Office products and applications.
Preferred Qualifications
Graduate of any degree.
Knowledge of Lean, Kaizen, Six Sigma concepts.
Experience in managing critical operational processes, with SLA responsibility.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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