Manager - HRSS

Why Join Evalueserve?

Evalueserve is a global leader in managed services that empower smarter decision-making and streamline critical workflows for more than 30% of the Fortune 500 companies across 45 countries. With over 4,500 professionals worldwide, our solutions are grounded in deep domain expertise and enhanced by cutting edge AI and automation to boost productivity and scale client impact. Over the last 25 years, we have helped clients transform how they workand today, we are pushing the frontier further with generative and agentic AI. We foster a merit-based and innovation-driven culture that encourages creativity, continuous learning, and professional growth. Our hybrid working model provides international exposure and flexibility. Evalueserve has been recognized as a Great Place to Work across four continents and ranks among the top 5% of global companies for diversityalongside numerous awards across its solution lines.

Recent Awards and Recognitions:

• AIM Research 2025: Top 10 of the 20 Best Firms for Women in Tech
• Forrester Wave 2024: Leader in Market & Competitive Intelligence Platforms
• Chartis Research 2024: Category Leader in Credit Portfolio Management
• Credit Strategy Lending Awards 2024: Winner, Best Technology Partner
• Banking Tech Awards 2024: Highly Commended, Best LendTech

Role Overview:

The HR Manager will be responsible for managing and optimizing HR technology platforms, ensuring accurate HR reporting and analytics, maintaining insightful HR dashboards, and overseeing key HR lifecycle processes. The role holder will be accountable for end-to-end service delivery and responsible for managing a team of 23 members to ensure operational excellence and timely execution of HR processes.

Manage HR Systems and Automation:

• Manage end-to-end HRMS including all modules -Applicant Tracking System (ATS), Core HR, and HRMS modules.
• Oversee workflow configurations, ensuring they align with organizational policies and processes.
• Handle change requests, bug fixes, and system enhancements based on business requirement in collaboration with vendors and IT teams.
• Oversee system integrations with other platforms to maintain seamless connectivity and data consistency within defined budgets and timelines.

HR Reports & Analytics:

• Own the end-to-end process of publishing HR reporting and dashboards with accuracy and timeliness using data visualization tools (e.g., Power BI, Tableau).
• Responsible for consolidating and tracking HR budget at function level. Collaborate closely with Finance and HR stakeholders to ensure alignment and accuracy.
• Prepare and present high-impact reports with high standards of data quality and integrity.
• Collaborate with global stakeholders to understand reporting needs and deliver actionable analytics for decision making.
• Continuously improve reporting processes and bring insights that add value to the business.

Employee Lifecycle Processes Governance and Compliance:

• Oversee HR processes including but not limited to employee referral, salary processing, employee lifecycle changes, separation etc.
• Formulate, update HR policies and procedures for process adherence and efficiency gains.
• Collaborate with global HR Teams as subject matter expert to standardize and optimize HR processes.
• Ensure compliance with company policies and employment laws throughout the employee lifecycle and people operations
• Partner with senior leaders in HR to develop and implement HR processes that supports overall goals of the organization.

HR Projects:

• Expect this role to identify opportunities for automation in its area and own projects from design to implementation to employee adoption.
• Project management of projects identified in HR Operations.

Disclaimer: The following job description serves as an informative reference for the tasks you may be required to perform. However, it does not constitute an integral component of your employment agreement and is subject to periodic modifications to align with evolving circumstances.

Please Note: We appreciate the accuracy and authenticity of the information you provide, as it plays a key role in your candidacy. As part of the Background Verification Process, we may verify your employment, education, and other details. Please ensure all information is factual and submitted on time. For any assistance, your recruiter is available to support you.