Manager, HR Service Delivery

About the Role:
As a Manager, HR Service Delivery, you will be at the frontline of our HR operations, managing a team that handles essential human resource services such as payroll, benefits, and other transactions. Your role is instrumental in ensuring smooth and efficient service center operations, while maintaining adherence to established standards and procedures. By addressing employee queries and overseeing transactional processes, you will contribute significantly to the overall effectiveness and responsiveness of our HR service delivery.

Responsibilities:
• Oversee daily HR service delivery activities, including payroll, benefits administration, and other transactions.
• Supervise a team of entry-level professionals, providing guidance and resolving issues as they arise.
• Ensure compliance with established service standards and procedures.
• Address and resolve employee questions and concerns promptly.
• Coordinate with HR information systems to ensure accurate data handling.
• Maintain efficiency by monitoring service center operations and suggesting improvements.
• Assist in the implementation of new HR programs and services.
• Ensure accurate processing of payroll and benefits claims.
• Monitor transaction processes to ensure they meet required timelines and accuracy standards.
• Provide training and development opportunities for team members to enhance their skills.

Skills:
• HR Systems Knowledge: Understanding of HR information systems and their role in service delivery.
• Communication: Effective verbal and written communication for interacting with team members and employees.
• Problem-Solving: Ability to address and resolve employee queries and issues efficiently.
• Team Management: Basic skills in supervising and guiding entry-level professionals.
• Time Management: Prioritizing tasks and managing time to meet deadlines.
• Attention to Detail: Ensuring accuracy in transaction processing and data handling.
• Training and Development: Basic skills in identifying and facilitating team member development.
• Compliance Understanding: Knowledge of relevant laws and regulations affecting HR services.
• Day-to-day oversight of homogenous support team
• Supervises the daily activities of support team(s) or entry-level professionals, typically conducting structured and predictable work
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors; typically does not perform the work supervised
• Assignments are received as tasks to be completed
• Executes functional/departmental plans, applying required resources from own team to deliver objectives
• Work is guided by policies, procedures and the local business plan; receives review, guidance and oversight from manager
• Has accountability for individual performance results and hire/fire decisions, although may defer to higher levels for final decisions

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.