Manager
HDFC ERGO
5 - 10 years
Mumbai
Posted: 25/06/2025
Job Description
Responsible in daily Voice Operations of the call center supervising the
Performance of Team.
• Drive Sales Through daily management of Team size of Minimum 50 to 60
Employees to include motivating, Recognizing, and rewarding, Coaching,
Training and problem solving.
• Monitor Major KPI of Outbound Voice Team and Performance.
• Assist Center Head with Development, Process Improvement, Analytics
and implementation of efficiency or Quality Initiative.
• Provide Consistent, Balanced and Timely performance feedback on CSR
performance.
• Providing leadership and managing all operational standards.
• Responsible for GWP & Conversion acheivement through the Team.
• Responsible to drive & Monitor the Key Leavers of outbound call center
About Company
HDFC ERGO General Insurance is a leading private sector general insurance company in India, formed as a joint venture between HDFC Ltd. and ERGO International (a part of the Munich Re Group). The company offers a wide range of insurance products including health, motor, travel, home, and commercial insurance. Known for its customer-centric approach, strong digital infrastructure, and quick claims processing, HDFC ERGO serves millions of individuals and businesses across the country, making it a trusted name in the Indian insurance industry.
Services you might be interested in
We Search & Apply Jobs for You!
Our team scans through 1000s of opportunities and applies to roles best suited to your profile
Save 100+ hours and focus on what matters - cracking interviews and landing offers.
