Manager

Genpact

5 - 10 years

Noida

Posted: 21/05/2025

Job Description

Responsibilities

Coach & mentor the team to manage their work effectively.
Ensure yearly goals are set, communicated and followed-through to get desired result
Ensure team is trained on all corporate/process and skill based trainings.
Career path for the team and leads.
Maintain attrition at the lowest level as per corporate target
Become SME of software and tools utilized by the AP Team (mainly Workday and Concur). Provide system administration and collaborate closely with technologist to support, maintain and improve the software products used by the Accounts Payable team.
Develop and run metrics that measure the activities performed by AP and present them in a synthesized way.
Develop and maintain a catalog of reports that enable clients to handle their inputs into the Accounts Payable processes in an effective way and without bureaucracy.
Responsible for overall process results.
Subject Matter Specialist for the process
Ensure to meet Service Levels Agreement results (daily/weekly/monthly)
Ensure process controls are appropriately established, communicated to employees and timely audited.
Pro-actively Advance in case of issue identified or resolution not received
Lead monthly process dashboard calls or weekly/fortnightly process related calls with client
Plan & execute people movement during high volume or attrition
Ensure knowledge retention and improvement in the team.
Establish & Handle client relationship through regular engagement with the client
Pro-actively identify the issues or client needs and take action
High customer service oriented

Minimum Qualifications

Bachelors/Masters degree with a major in Finance and Accounting.
Experience with Accounts Payable or Finance.
Functional SME with Workday Financials and SAP Concur.

Preferred Qualifications

Experience in team handling of minimum 10 employees
Establish & Manage client relationship through regular engagement with the client
Pro-actively identify the issues or client needs and take action
High customer service oriented

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.