Manager
Genpact
5 - 10 years
nan
Posted: 13/03/2025
Job Description
Responsibilities
Facilitate new hire, cross skill, up-skill & corporate trainings
Perform Call /Case Auditing, Monitoring and Coaching
Conducting refreshers basis training needs
Monitor and execute access management framework aligned with the process
Creation of training materials per business requirements
Transitioning team members from Training to Operations
Create reporting dashboards on Core TCQ deliverables to stakeholders and clients
Analyze trends on audit errors & collaborate with stakeholders to meet quality SLAs
Function as Subject Matter Expert on process with our stakeholders
Attend and facilitate calibration sessions
Review audit disputes
Drive and complete lean projects to add value to the aligned account
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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