Manager
Genpact
5 - 10 years
Jaipur
Posted: 3/5/2025
Job Description
Responsibilities
Demonstrate project management skills
Identify training needs
Plan and execute training strategy that drives high engagement
Based on research, plan and implement training programs that will prepare employees to deliver Quality services
Plan requirement of future training classes (backfill/growth/remedial) and Trainer count needed to for the same
Communicate all the training programs on a timely basis
Lead, teach, onboard and evaluate new trainers
Oversee employee attendance and performance
Track employee success and progress
Regularly and timely report out the Training yield to help WFM team plan capacity accurately
Implement training KPIs
Prepare and present reports on training program KPIs
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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