Manager
Genpact
5 - 10 years
Gurugram
Posted: 06/06/2025
Job Description
Responsibilities
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Strategic Oversight:
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Ensure adherence to ECHR process strategies, policy as defined by client
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Partner with client EC-HR Lead ensure changes in payroll strategy, policy and process are cascaded to teams on a timely basis
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Operational Leadership:
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Manage the EDM function for a global workforce, ensuring timely and accurate processing.
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Oversee escalations and provide resolutions for complex employee issues.
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Gather and discuss performance feedback on payroll team from client - address and solve any performance/ process issue
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Stakeholder Engagement:
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Collaborate with HR, Finance, and external vendors to streamline EDM operations.
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Drive regular governance with client payroll lead and manager provide visibility and discuss performance to SLAs
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Participate in transformation and other governance forums and provide inputs as required.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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