Manager

Responsibilities

In this role, you will be responsible for

Balancing day to day operations and dealing with process metrics and Identify process anomalies and get those fixed

Proactive approach in recognizing emerging trends like potential errors, accuracy, staffing challenges and fix them

Should be able to communicate effectively with client and the Process management on issues related to the subject and Provide Critical VOC / observations or call out patterns to the business in case of any anomalies

Drive the transformation agenda in the business and Developing next generation of people leaders

Resource should have ability to work and operate in a high volume and tight timeline environment to meet Service Level Agreements & customer demands

• Shown ability to work with customers and effectively communicating anomalies
• Ready for 100% work from office and should be flexible with the shift timings