Manager
Genpact
5 - 10 years
Gurugram
Posted: 31/05/2025
Job Description
Responsibilities
- Readiness of new hire class logistics, documentation
- Timely & effective pre- process & process trainings (internal or client led)
- Build daily/weekly dashboards on new hire training progress
- Feedback & mentorship of new hires
- Ensure 100% adherence to new hire learning paths
- Ensure 100% adherence to SOPs/Update trackers, Update dissemination for all new and stable processes
- Conduct error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments
- Build action plan for people missing SLAs during training and post training completion
- Lead the Quality metric for the process and accountable for the team of Quality auditors and be responsible for the Quality audit frameworks for the business
- Daily touch points with process trainers, SME to effectively drive knowledge management and people development practice
- Lead all the Quality and Improvement in execution projects
- Be a consultant to the business and advice operational improvement ideas
- Plan and organize employee domain and development programs and as per the training need identification
- Align with the employee development initiatives run at the organization level
- Upskill employees on business domain based on training and development needs assessment
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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