Manager
Genpact
5 - 10 years
Bengaluru
Posted: 9/3/2024
Job Description
Responsibilities
• Sound knowledge of Banking, Capital Markets products, processes, and technology platforms
• Initiate and coordinate client outreach for fetching client documentations and any additional information
• Ensure the highest standard of quality is adhered within team and at the same time drive process efficiency with outstanding practices
• Maintain a close Interaction with Customer/business as an SME in the area of AML / Compliance to resolve for any query / issues faced by the team
• Responsible for team’s adherence to the critical metrics and business SLA’s and maintaining detailed audit trackable dataset for production and quality
• Responsible for preparing and reporting out team SLA’s to management
• To support, liaise and manage the outsourcing arrangement in line with Client SLA’s and working with the Operations Manager to continually improve processes and systems
• Teamwork with internal & external stakeholders, including client teams
• The postholder will be responsible for the day-to-day management of a remote team of KYC Analysts and oversee all KYC/AML services
• To assist in the collation of Management Information (MI), providing oversight
• Prepare reports as required & participate in special projects, as requested
• Assist with driving production & the throughput of work volumes
• Provide mentorship, guidance and career development to members of your team
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
Minimum Qualifications
• Agreed upon minimum English language test score based on mutually agreed upon external English language test or acceptable approved equivalent
• Bachelor's or Master’s Degree in any field
• Domain expertise in financial crime compliance and prior experience of people management
• Experience in building, appraising and leading Service Delivery of regulatory compliance teams with a span of 10+ FTEs
• Ability to exercise independent judgment and discretion balancing highly sensitive casework
• Sound knowledge of Banking / Capital Markets products, processes, and technology platforms
• Excellent communication and analytical skills with the ability to work in a dynamic working environment
• Strategic thinker with strong analytical and creative problem-solving skills
• Passion for ensuring an excellent user experience
• Demonstrate flexibility to work under 24*7 working environment
Preferred qualifications
• MBA in finance
• Knowledge of KYC, USA PATRIOT Act, Bank Secrecy Act and/or AML regulations
• Certification in AML/KYC domain (CAMS/CFE)
• Certification in MS office tools
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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