Manager

Good understanding of various retirement plans and regulations affecting them

Knowledge of middle office and back-office processing (retirement account origination, servicing, funds payout, reconciliation of funds, etc.)

Managing service delivery within the agreed service level across multiple blended processes

Implement operational governance framework quality review mechanism, communication strategy

Participate in daily/weekly catch ups with onshore partners to provide business updates and updates on SLAs

Design and implement action plans, coaching and mentoring sessions for the team members, talent development sessions, as well as career development sessions

Perform monthly/quarterly/yearly individual appraisal discussions with the team members

Monitoring the individual/team performance daily and ensures individual and team objectives are met by complying with the established service levels

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.